Bianca Hernandez
Concord
Summary
History of working hard to learn new processes, optimize procedures and increase customer satisfaction. Knowledgeable about restaurant operations, best practices and regulatory requirements. Eager to put skills, enthusiasm and understanding of the field to work in a growth-oriented position.
Overview
8
8
years of professional experience
Work History
Breakfast Attendant
Homewood Suites by Hilton Colorado Springs Airport
03.2020 - Current
Prepare and cook breakfast, ensuring timely and efficient food service.
Puller
Shoe Show Inc.
02.2020 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Management Trainee
McDonald's
12.2016 - 04.2019
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Shouldered management responsibilities during absence of manager
- Planned and implemented team projects to accomplish objectives
- Responded to customer concerns in swift and knowledgeable manner to maintain satisfaction
- Created internal control of day-to-day transactions and punctually opened and closed business
Education
High school diploma -
Northwest Cabarrus High School
Concord, NC06.2019
Skills
- Employee training
- Customer relations
- Business projections
- Sales expertise
- Staff management
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Food safety knowledge
- Guest satisfaction
- Breakfast set up
- Teamwork and collaboration
- Cleaning
- Customer service
Timeline
Breakfast Attendant
Homewood Suites by Hilton Colorado Springs Airport
03.2020 - Current
Puller
Shoe Show Inc.
02.2020 - Current
Management Trainee
McDonald's
12.2016 - 04.2019
High school diploma -
Northwest Cabarrus High School
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