Bianca Harring
Cornelius
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Resolution Coordinator
American Airlines
Charlotte
02.2023 - Current
- Resolved customer inquiries using effective communication and problem-solving skills.
- Managed case documentation in the customer relationship management system.
- Assisted customers with flight changes and refunds through multiple channels.
- Provided training and support to new team members on process guidelines.
Education
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
Charlotte, NC06-1993
Skills
- Customer relationship management
- Flight reservation systems
- Team training
- Problem solving
- Conflict resolution
- Analytical thinking
- Adaptable mindset
Timeline
Resolution Coordinator
American Airlines
02.2023 - Current
Bachelor of Science - Business Administration
University of North Carolina At Charlotte