Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Harring

Cornelius

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

Resolution Coordinator

American Airlines
Charlotte
02.2023 - Current
  • Resolved customer inquiries using effective communication and problem-solving skills.
  • Managed case documentation in the customer relationship management system.
  • Assisted customers with flight changes and refunds through multiple channels.
  • Provided training and support to new team members on process guidelines.

Education

Bachelor of Science - Business Administration

University of North Carolina At Charlotte
Charlotte, NC
06-1993

Skills

  • Customer relationship management
  • Flight reservation systems
  • Team training
  • Problem solving
  • Conflict resolution
  • Analytical thinking
  • Adaptable mindset

Timeline

Resolution Coordinator

American Airlines
02.2023 - Current

Bachelor of Science - Business Administration

University of North Carolina At Charlotte

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Bianca Harring