Bhavinkumar Patel
Jonesville,NC
Summary
Dynamic hospitality professional with extensive experience at Quality Inn, excelling in front desk operations and problem-solving. Proven track record of enhancing customer satisfaction and optimizing revenue through effective management and strategic marketing. Strong work ethic and exceptional multitasking abilities ensure efficient operations and a welcoming environment for guests.
Overview
10
10
years of professional experience
Work History
Night Auditor
Quality Inn
09.2023 - 04.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Manager
Lowels Motel
10.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Manager
Comfort Inn & Suites North Polaris
04.2019 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Restaurant Owner/Operator
MP Duluth LLC
10.2015 - 11.2018
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
Restaurant Owner/Operator
MP Breckenridge LLC
05.2015 - 11.2018
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Property Owner/Operator
Bhav USA LLC
11.2014 - 11.2018
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Supervised building repairs, maintaining open communication with tenants to minimize disruptions during construction projects.
- Improved property value through strategic renovations and regular upkeep.
Education
Bachelor's Degree - Mechanical Engineering
De Montfort University
Leicester, England/UK09-2006
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor
Quality Inn
09.2023 - 04.2025
Manager
Lowels Motel
10.2021 - 01.2023
Front Desk Manager
Comfort Inn & Suites North Polaris
04.2019 - 08.2021
Restaurant Owner/Operator
MP Duluth LLC
10.2015 - 11.2018
Restaurant Owner/Operator
MP Breckenridge LLC
05.2015 - 11.2018
Property Owner/Operator
Bhav USA LLC
11.2014 - 11.2018
Bachelor's Degree - Mechanical Engineering
De Montfort University
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