Beverly Fleming
Henderson
Summary
Efficient Dental Front Office Coordinator known for high productivity and ability to complete tasks swiftly. Skilled in patient scheduling, records management, and insurance processing, ensuring smooth office operations. Excel in communication, problem-solving, and teamwork, contributing to positive patient experiences and streamlined front office functions.
Possess strong background as Dental Front Office Coordinator, adept at managing patient appointments, handling billing processes and maintaining accurate records. Known for fostering positive patient relationships and ensuring smooth office operations. Skilled in dental software platforms and providing high-quality customer service. History of improving office workflow efficiency and supporting team members in delivering optimal patient care.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Dental Front Office Coordinator
Dr. Theodore Roberson
Henderson
10.2012 - Current
- Managed patient scheduling and confirmed appointments for optimal office flow.
- Coordinated patient check-in and check-out processes for efficient service delivery.
- Maintained patient records and ensured accuracy in electronic health systems.
- Communicated treatment plans and procedures to enhance patient understanding.
- Reviewed patient records to check accuracy of information and implement updates.
- Assisted patients with insurance verification and billing inquiries for clarity.
Dental Front Office Coordinator
Dr. Richard Noel
Henderson
12.1993 - 10.2012
- Managed patient scheduling and confirmed appointments for optimal office flow.
- Coordinated patient check-in and check-out processes for efficient service delivery.
- Maintained patient records and ensured accuracy in electronic health systems.
- Communicated treatment plans and procedures to enhance patient understanding.
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Associate of Science - Office Administration
Vance-Granville Community College
Henderson, North Carolina, NC 01.1991 - 11.1993
Skills
Well spoken when on the phone, very good English skill, have a way of talking to people that put them at ease and feel comfortable
Timeline
Dental Front Office Coordinator
Dr. Theodore Roberson
10.2012 - Current
Dental Front Office Coordinator
Dr. Richard Noel
12.1993 - 10.2012
Associate of Science - Office Administration
Vance-Granville Community College
01.1991 - 11.1993