Betty Ann Gee
Bennett
Summary
Detail-oriented front desk professional adept at streamlining patient scheduling and processing insurance verifications. Proven ability to enhance patient experiences and support medical staff through effective communication and exceptional administrative support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
Randolph Primary Care
Asheboro
09.2018 - Current
- Managed phone communications to inform and assist patients effectively
- Check in/out patients
- Schedule appointments
- Make reminder calls to patients
- Collect balances and copays
- Verified patients' insurance benefits to ensure coverage and eligibility
- Balance end of day
- Performed general office tasks including scanning, faxing, and filing to support daily operations
Front Desk Coordinator
Asheboro Dermatology & Skin Surgery Center
Asheboro
08.2019 - 05.2026
- Facilitated effective communication between patients and medical staff, enhancing patient experience.
- Managed patient scheduling for dermatology consultations and procedures.
- Processed insurance verification and patient registration forms accurately.
- Maintained cleanliness and organization of front desk area and waiting room.
- Responded to patient inquiries via phone, email, and in-person promptly.
- Assisted in managing electronic health record system for patient data.
- Trained new front desk staff on operational procedures and systems.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Cultivated strong relationships with long-term clients through personalized and attentive customer service.
- Managed payment processing for customers, ensuring accuracy and efficiency with various payment methods.
- Ensured that all front desk areas were kept clean and organized at all times.
- Welcomed customers at the front desk, providing accurate directions to various departments.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
- Regularly cleaned and organized front lobby area to create a welcoming environment for visitors.
- Created and optimized employee schedules for shift coverage.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Supported other departments within the organization.
Receptionist/PT Aide
Randolph Health Deep River Physical Therapy
12.2017 - 09.2018
- Coordinated patient check-in and check-out to ensure smooth patient flow
- Organized and prepared patients' charts for efficient appointment readiness
- Schedule appointments
- Collect co-pays, deductibles, and co-insurance
- Facilitated phone communications to support patient inquiries and staff needs
- Assist patient with exercises and stretches
- Handle paperwork via fax and medical records
- Scan and fax documents
- Complete the closing of end of day reports
Production Specialist
Teleflex Medical
Asheboro
02.2005 - 09.2015
- Coordinated and executed all production support functions including, but not limited to, pre-assembly, maintained work stations, and material handling
- Supported team to consistently meet or exceed productivity, quality, and safety standards
- Coordinated and scheduled orders for timely processing in manufacturing rooms based on weekly demand
- Managed employees to ensure smooth operations with minimal supervision
- Operated production machinery to assemble medical devices efficiently.
- Ensured compliance with quality standards throughout the manufacturing process.
- Ensured accurate and timely completion of production orders.
- Trained new employees on production protocols and safety procedures.
- Trained new employees on policies and procedures
- Executed data entry operations with MS Office to maintain organized documentation.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Ordered office supplies and maintained records for filing
Education
Associate of Applied Science - Medical Office Administration
Randolph Community College
Asheboro, NC01-2017
High School Diploma -
North Moore High School
Robbins, NC05-2003
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Knowledge in Medical Terminology
- Knowledge in Procedure and Diagnostic coding
- Medical office insurance knowledge
- Payment processing
- Payment Coordination
- Data Management
- Microsoft Office expertise
- EMR systems proficiency
- Multi-line phone systems
- Call Routing
- Data entry
- Document Organization
- Scheduling appointments
- Scheduling
- Organizational effectiveness
- Organizational skills
- Administrative assistance
- Administrative skills
- Interdepartmental communication
- Attention to detail
- Communication effectiveness
- Ability to multitask
- Team development
- Confidentiality
- Office administration
- Office administration
Certification
- BLS Certified
Timeline
Front Desk Coordinator
Asheboro Dermatology & Skin Surgery Center
08.2019 - 05.2026
Receptionist
Randolph Primary Care
09.2018 - Current
Receptionist/PT Aide
Randolph Health Deep River Physical Therapy
12.2017 - 09.2018
Production Specialist
Teleflex Medical
02.2005 - 09.2015
Associate of Applied Science - Medical Office Administration
Randolph Community College
High School Diploma -
North Moore High School