Betty Vandyke
412 N 10th St., Erwin
Summary
Dedicated, focused, highly motivated food service supervisor with 19 years food service, and management experience. Great customer service and communication skills. Committed to providing safe, healthy, quality foods as well as providing continuous improvements and going above and beyond to complete tasks and assist staff. Motivated leader offering dedicated experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food & Nutrition Supervisor
Harnett Health System
Dunn
05.2008 - Current
- Helped implement Vision software program for patient room service to improve patient satisfaction scores
- Create healthy seasonal Cafeteria menus
- Identified inefficiencies in employee labor, and rebuilt job descriptions to improve labor cost
- Helped create a new room service program in house to cut cost of outside Vendor (Vision Software) but still maintain high patient satisfaction scores
- Helped design all patient menus while working closely with dietician staff to insure all state and federal guidelines are met for nutritional goals of patients.
- Train and assist new kitchen staff
- Helped develop and implemented all operational training procedures, maintaining compliance with all state, and Joint Commission regulations.
- Manage opening and closing shifts
- Restock inventory to maintain efficiency and cut food cost, for two facilities
- Work closely with county Health Department to insure proper compliance.
- Maintained an average 0f 99.9 sanitation grade from county health department over a period of 7 years.
- Acted with authority to manage two departments while manager was out on medical leave.
- In charge of all ordering thru US FOOD online ordering system
- Installation of several Customer Service Programs, Yes I can / Service Excellence
- Manage and over see 22 employees
- Do scheduling for 22 employees
- Over saw installation of equipment and staff of a 55 bed new hospital facility.
- Implemented a full catering service, served events catering 10 - 400 customers.
- Worked during several weather events in which involved switching to an emergency menu
- Do daily data entry, and end of the month department reports.
Education
Associate of Arts - Health Administration
American InterContinental University
Schaumburg, IL09.2011
Skills
- Work Area Inspection
- Customer Service
- Complaint Resolution
- Work Schedule Creation
- Verbal and Written Communication
- Cash Handling
- Safety Training
- Inventory Control
- Equipment Inspection
- Payroll Preparation, Kronos Software
- Menu Planning & Design
- Microsoft Office
- Policies Development & Implementation
- Point of Sale POS Software NCR Silver
- Nutritional Assessments
- Bamboo Software
- Chef Tech Software
- Vision Software
- Meditech EMR
Certification
Safe Plates Manager Serve Safe Certificate
Timeline
Food & Nutrition Supervisor
Harnett Health System
05.2008 - Current
Associate of Arts - Health Administration
American InterContinental University
Safe Plates Manager Serve Safe Certificate
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