Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Wall

Walkertown

Summary

1. Successfully resolved over 95% of customer complaints within the first call, improving overall customer satisfaction.

2. Consistently received positive feedback and high ratings from customers, leading to an increase in customer retention.

3. Trained and mentored a team of new customer service representatives, enhancing team performance and efficiency.

4. Successfully managed high-volume call periods during peak seasons, maintaining service levels and customer satisfaction.

5. Identified and resolved recurring issues.

6. Played a key role in the rollout of a new product, providing training and support to ensure a smooth customer experience.

7. Have been complimented my numerous employers and clients on my personality and work ethic.

Overview

11
11
years of professional experience

Work History

Retail Store Associate

CVS Pharmacy
10.2024 - Current
  • Collaborated with team members to achieve store sales targets consistently.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handle money

Bartender

The Porch
09.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Aesthetician

Mae’s Beauty Bar + Bridal
08.2013 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various permanent cosmetic services (ex: brows and lips)
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Education

N/A - Business And Psychology

Catawba College
Salisbury, NC

Esthetician License - Aesthetics

Leon’s Beauty School
Greensboro, NC
08.2012

High School Diploma -

East Surry High School
Pilot Mountain, NC
05.2010

Skills

  • Product knowledge expertise
  • Cash handling accuracy
  • Store maintenance
  • Customer engagement
  • Reliability and punctuality
  • Professional appearance
  • Sales proficiency
  • Merchandise display
  • Point of sale systems
  • Cash register operation
  • Customer service
  • Loss prevention awareness
  • Organization
  • Payment processing
  • Customer assistance
  • Relationship building
  • POS system operation
  • Team collaboration
  • Team leadership
  • Conflict resolution
  • Event planning
  • Return processing
  • Decision-making
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Creative thinking
  • Engaging with diverse customers
  • Team cooperation
  • Exceeding customer expectations
  • Computer proficiency and Microsoft office
  • Positive customer engagement
  • Strong communication and interpersonal skills
  • Documentation and reporting
  • Friendly and helpful
  • Safety and cleanliness standards
  • Loss prevention
  • Speech clarity
  • Flexible hours
  • POS software
  • Dispute mediation

Timeline

Retail Store Associate

CVS Pharmacy
10.2024 - Current

Bartender

The Porch
09.2021 - Current

Aesthetician

Mae’s Beauty Bar + Bridal
08.2013 - Current

N/A - Business And Psychology

Catawba College

Esthetician License - Aesthetics

Leon’s Beauty School

High School Diploma -

East Surry High School

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Bethany Wall