Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Shoup

Wilmington

Summary

Dynamic administrative professional with a proven track record at Figure "8" Island Homeowner's Association, excelling in customer service and detail-oriented data management. Recognized for enhancing office efficiency and maintaining confidentiality while fostering strong team collaboration. Skilled in digital tools, I streamline operations and elevate client satisfaction through proactive communication and problem-solving.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

Figure "8" Island Homeowner's Association, Inc.
05.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized and coordinated conferences and monthly meetings.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Took notes and dictation at meetings.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Security Guard

Figure "8" Island Homeowner's Association, Inc.
06.2018 - 07.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Studio Manager

Hot Mess Studios
03.2014 - 06.2018
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
  • Streamlined studio operations by implementing efficient scheduling and project management systems.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Enhanced online presence, leading to increase in studio inquiries and bookings.
  • Streamlined project timelines, ensuring projects were completed on or ahead of schedule.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Head Waitress, Dining Room Supervisor, & Hostess

Homestead Restaurant
02.1996 - 12.2004
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Trained staff members on use of POS system.
  • Coordinated private events and special occasions, providing exceptional service tailored to individual needs.

Education

James Madison High School
Sugarcreek, OH

Skills

  • Customer service
  • Detail-oriented data management
  • Skilled in digital tools and technologies
  • Office administration
  • Documentation and recordkeeping
  • Dedicated team player
  • Professional and mature
  • Confidential information handling

Timeline

Administrative Assistant

Figure "8" Island Homeowner's Association, Inc.
05.2021 - Current

Security Guard

Figure "8" Island Homeowner's Association, Inc.
06.2018 - 07.2021

Studio Manager

Hot Mess Studios
03.2014 - 06.2018

Head Waitress, Dining Room Supervisor, & Hostess

Homestead Restaurant
02.1996 - 12.2004

James Madison High School

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Bethany Shoup