Bethany Burgess
Sneads Ferry
Summary
Results-driven professional with experience in high-volume communication, relationship management, and operational support in fast-paced environments. Skilled in handling sensitive situations with professionalism, supporting onboarding and coordination efforts, and maintaining accurate records and systems. Strong communicator who is organized, detail-oriented, and effective at managing multiple priorities while ensuring a positive experience for others.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Processor
NVR Mortgage
Wilmington
10.2024 - Current
- Maintained and managed detailed electronic records in loan processing systems, ensuring data accuracy and organization for effective case handling.
- Reviewed and evaluated case files to determine eligibility in compliance with federal and investor policies and regulatory requirements.
- Interpret and apply complex policies and procedures to ensure compliance and accurate processing outcomes
- Managed high-volume pipeline of cases, tracking requirements and ensuring timely completion under strict deadlines
Senior Sales and Service Consultant
Playfly Sports
Conway
08.2022 - 10.2024
- Led client relationship management and service operations, enhancing client satisfaction in high-volume environment.
- Provided communication support and resolved client issues, contributing to improved service delivery.
- Collaborated with internal teams and external partners, facilitating successful planning and operational meetings.
- Acted as a primary resource for interns by providing structured guidance, reinforcing training, and offering ongoing support to ensure successful onboarding, skill development, and confident performance in daily responsibility.
Education
Bachelor of Science - Sports Management
West Virginia University
Morgantown, WV05-2021
Skills
- Pipeline management
- Customer relationship management
- Time management
- Collaboration
- Adaptability
- Disciplined
- Tactful conflict resolution
Timeline
Mortgage Loan Processor
NVR Mortgage
10.2024 - Current
Senior Sales and Service Consultant
Playfly Sports
08.2022 - 10.2024
Bachelor of Science - Sports Management
West Virginia University