Bethany Christian

Receptionist duties:

• Serve as the primary point of contact for clients, professionally handling phone and email inquiries, ensuring clear communication of facility policies, and upholding confidentiality through precise record management
• Manage reservations and schedule appointments while maintaining accurate records in the facility's computer system
• Oversee a structured intake and boarding process, verifying that all guests meet facility requirements and follow established procedures prior to admission
• Check in boarding clients, review feeding instructions, medications, and any specialized care details
• Processing payments and handling financial transactions
• Provide excellent customer service and address any client concerns or issues

Boarding Attendant duties:

• Monitoring dogs to ensure safety and watching for/correcting any bad behavior
• Administer meals and medication according to each dog’s specific diet and schedule
• Organize and monitor multiple playgroups during the day, as well as walks and other activities
• Maintain a clean and sanitary environment, frequently cleaning and sanitizing rooms, washing dishes, cleaning potty areas, play areas, etc.
• Keep record of all dog’s behavior, health, and any incidents that occur during the dog’s stay.
• Assist in training and socializing dogs and assessing their temperament around humans and other dogs.

• Demonstrate the ability to perform and train staff on all operational tasks to facility standards while maintaining efficiency and professionalism in a fast-paced, high stress environment
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.