Bethany Borum
Elizabeth City
Summary
Dynamic office manager with a proven track record of tripling production and maintaining 20% profitability. Skilled in staff management, customer service, and developing efficient office policies.
Overview
17
17
years of professional experience
Work History
Office Manager
Pruden Family Dentistry
Suffolk, VA
11.2021 - 06.2026
- Tripled monthly production over the course of 5 years
- maintained average of 20% profitability
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated patient scheduling and communication, enhancing overall patient experience.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Developed office policies that streamlined processes and reduced administrative errors.
- Facilitated communication between clinical and administrative teams, enhancing service delivery cohesiveness.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Manager
Weis Pediatric Dentistry
Chesapeake, VA
12.2017 - 11.2021
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Oversaw inventory management, ensuring adequate supplies for seamless practice operations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained low patient and insurance AR
Patient Care Coordinator
David Jones DDS
Virginia Beach, VA
12.2013 - 02.2017
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Developed patient communication protocols to enhance information flow and patient satisfaction.
- Streamlined insurance verification processes, ensuring accuracy and expediting claims processing.
- Trained new staff on office procedures, promoting consistent service delivery across the team.
- Collaborated with dental team to develop treatment plans that align with patient needs and preferences.
Front Desk Receptionist
Abbey Horwitz Dds
Virginia Beach, VA
04.2011 - 12.2013
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Assisted in billing processes, ensuring accuracy and clarity of invoices for patients.
Insurance Verification Specialist
Greenbrier Dental Center
Chesapeake, VA
03.2009 - 04.2011
- Verified patient insurance eligibility and benefits to ensure accurate billing processes.
- Coordinated with dental providers to resolve discrepancies in insurance claims efficiently.
- Reviewed patient records for completeness, ensuring compliance with insurance requirements.
- Communicated effectively with patients regarding coverage details and payment options available.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll processing
- Document management
- Payroll and budgeting
- Credit and collections
- Scheduling coordination
- Staff management
- Employee supervision
- Staff hiring
- Employee training
Timeline
Office Manager
Pruden Family Dentistry
11.2021 - 06.2026
Office Manager
Weis Pediatric Dentistry
12.2017 - 11.2021
Patient Care Coordinator
David Jones DDS
12.2013 - 02.2017
Front Desk Receptionist
Abbey Horwitz Dds
04.2011 - 12.2013
Insurance Verification Specialist
Greenbrier Dental Center
03.2009 - 04.2011
High School Diploma -
Princess Anne High School