Bessy Hernandez

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• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Provided exceptional service to high volume of daily customers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and Provided excellent customer service to ensure satisfaction.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

• Led continuous improvement projects to enhance productivity and operational efficiency.
• Produced quality products by palletizing, packaging and assembling finished items.
• Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
• Facilitated cross-training among team members to create a versatile workforce.
• Played a crucial role in meeting or exceeding production goals and deadlines by consistently prioritizing tasks, allocating resources, and monitoring progress.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Established positive and effective communication among unit staff and organization leadership.
• Increased profit by streamlining operations.
• Hired, managed, developed and trained staff on continuous operation.