Bertha Flores
Pentair
Sanford
19
years of professional experience
Bilingual Inside Business Development professional with 18 years of experience driving new business generation and account reacquisition. Expertise in CRM pipeline management and dealer relationship development, leveraging Salesforce, SAP (QAD), and Power BI for data-driven lead qualification. Conducted targeted research and re-engaged lost accounts, collaborating cross-functionally to enhance lead quality and revenue growth.
Work History
Marketing Coordinator / Inside Sales Account Manager
5 Years 8 Months- Bilingual Account Manager with over 5 years supporting Top A dealers across the U.S. and Canada.
- Identified and qualified new business opportunities through targeted research, industry trend analysis, and data-driven lead scoring to support sales growth.
- Conducted high-volume outbound outreach (cold calls, targeted emails, social engagement) to initiate early-stage conversations and drive engagement with servicers and dealers.
- Built foundational relationships by understanding prospect challenges, motivations, and program-driven needs to enhance customer alignment.
- Developed business opportunities by identifying potential clients and creating targeted outreach strategies.
- Re-engaged previous clients by implementing tailored communication strategies to rekindle interest.
- Qualified sales opportunities by assessing client needs and matching them with appropriate solutions.
- Collaborated with multiple departments to align strategies and enhance project outcomes.
- Maintained database integrity by regularly updating and managing client information in CRM.
- Highlighted significant accomplishments to showcase value added to the organization.
Warranty Administrator
10 Years 11 Months- Managed claims, payments, and compliance for 400+ partners to ensure timely processing and adherence to standards.
- Produced strategic reports to support forecasting and partner engagement.
- Produced strategic reports that informed forecasting and strengthened partner engagement efforts.
- Streamlined cross-functional processes to increase responsiveness and minimize partner churn.
Data Entry / Office Support
2 Years 2 Months- Managed warranty claims, payments, and insurance compliance to enhance transparency and mitigate risk.
- Streamlined RMA processes and improved reporting systems, resulting in faster claims and 98% compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Logistics
6 Months- Processed domestic and international shipments accurately and on time, facilitating seamless operations and enhancing customer satisfaction.
- Supported administrative staff by coordinating schedules and managing logistics for hearings.
- Managed auction logistics for seamless event execution and positive bidder experiences.
- Streamlined logistics operations by implementing efficient processes and procedures.
Education
Associate of Science - Business Administration And Management
Skills
Marketing Analytics
Lead generation
Salesforce CRM
Power BI
Data analysis
Microsoft Office Suite
Strategic Planning
Customer service
Scheduling
Teamwork and collaboration
Detail-oriented
Interests
DIY
Photography
Core Competencies
- Lead Generation & Prospecting
- New Business Development
- Account Re-engagement & Churn Prevention
- Negotiation & Objection Handling
- Salesforce CRM Management
- Pipeline & Activity Tracking
- Data Analysis & Lead Prioritization
- Bilingual Communication (English/Spanish)
- Multi-Channel Outreach (Phone, Email, Social)
- Cross-Functional Collaboration
- Servicer-Focused Sales Strategy
Languages
Spanish
Native or Bilingual
Timeline
Marketing Coordinator / Inside Sales Account Manager
Pentair
11.2020 - CurrentRead More
Warranty Administrator
Pentair
11.2009 - 10.2020Read More
Data Entry / Office Support
Pentair
09.2007 - 11.2009Read More
Logistics
Pentair
03.2007 - 09.2007Read More
Central Carolina Community College
Associate of Science from Business Administration And Management
Read More