Bernice Dillard
CHARLOTTE
Summary
Dynamic insurance agent with a proven track record at Self Employed Insurance Group, excelling in client relations and upselling. Skilled in client needs analysis, I fostered strong relationships, ensuring timely policy renewals and exceptional customer service. Additionally, my experience as a literacy tutor honed my communication skills, enhancing student engagement and progress. Work well in a diverse environment.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Self Employed Insurance Group
07.2018 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Extended Day Literacy Tutor Part Time
CMS
02.2015 - 03.2020
- Assessed reading comprehension and vocabulary of students.
- Encouraged students to find things to read individually to increase reading interest.
- Assigned homework to increase spelling, vocabulary and reading abilities.
- Kept detailed records of student progress and attendance.
- Collaborated with teachers to identify struggling students and develop targeted intervention strategies.
- Held group and individual reading discussions to assess student reading levels.
Education
Business Administration
Kent State University
Kent, OHSkills
- Customer follow-up
- Client relations
- Quotes and sales
- Client needs analysis
- Upselling
- Client consultations
Timeline
Insurance Agent
Self Employed Insurance Group
07.2018 - Current
Extended Day Literacy Tutor Part Time
CMS
02.2015 - 03.2020
Business Administration
Kent State University
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