Benjamin D MacDermott
Charlotte
Summary
Motivated and effective territory sales representative with extensive experience and knowledge in the tile/natural stone industry. Demonstrated ability in client development and sales targets. A detail-oriented professional who is effective at multitasking and extremely efficient. Experienced in customer service, project management and logistics. Strong analytical and problem-solving skills with the ability to make well thought out decisions. Excellent at written and verbal communication skills, highly trustworthy and ethical.
Overview
9
9
years of professional experience
Work History
Territory Sales Representative
Best Tile
12.2022 - Current
- Oversaw all Home Builder, Interior Designer, and Installer Accounts- assisted clients with project management, material choices and design recommendations.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Trained and mentored showroom designers
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Established close relationships with product vendors and attended continuing education courses on new products and design stragies.
Showroom Designer
Queen City Studio
04.2022 - 11.2022
- Created beautiful spaces for retail clients, home builders, and interior designers. Increased customer satisfaction by providing personalized design consultations and recommendations.
- Fostered a positive and collaborative work environment within the showroom, encouraging open communication among staff members.
- Educated clients on various material options and finishes available, guiding them toward well-informed decisions aligned with their design goals.
- Generated detailed specification sheets for client orders accurately, ensuring smooth communication between designers, suppliers, and installers.
- Kept showroom neat, organized, and clean
- Brought in new builders and designers.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Warehouse Administrator
All American Relocation
11.2019 - 03.2022
- As a Warehouse Administrator, responsible for all of the day to day activities within the warehouse- included signing in freight drivers, directing them to the appropriate loading dock, unloading the product and signing paperwork.
- Determined correct customer recipient and created a Receiving Report. Verified product was loaded into vaults or placed in racking, and uploaded location to the inventory management system
- Created the work orders for out-bound product, pulled and identified the product for loading onto appropriate truck
- Additional duties included managing the inventory for accounts and verifying that all expected product was received for a customer and working directly with the customer for product not received but expected
- Conducted audits of the receiving reports that the warehouse associates and created reports to ensure billing for the proper time and weight.
Administrative Assistant
All American Relocation
05.2019 - 11.2019
- As an administrative assistant, I was responsible for scheduling all Household Goods survey appointments on all four of our sales representative's calendars
- Once Local Household Jobs were completed, I rated the paperwork and performed the billing
- Additionally, I performed the Receptionist Duties and routed calls to office staff, Managed the Best Price Box Program for Carton Sales, and maintained and filed all customer files
Restoration and Sales Positions
Various
01.2016 - 04.2019
- Certified Water Damage Technician and Mold Remediation Specialist- oversaw restoration projects in residential homes and commercial sites.
- Gained valuable construction skills and techniques.
- Developed effective sales and client relationship strategies.
- Major focus on customer service and satisfaction.
Education
Marketing
Appalachian State University
Boone, NC01-2015
Political Science
Samford University
Birmingham, AL05-2012
Skills
- Sales Strategy Development
- Lead Generation & Management
- Teamwork & Communication
- Customer Service & Resolution
- B2B Sales
- PC & iOS/Mac
- Microsoft Office and Google Workplace
- Strategic Planning
- Event Planning
- Product Knowledge
- Organization
- Leadership
Awards
2023 Rookie of the Year- National Association of the Remodeling Industry, Charlotte Chapter
Winner, Southeast Region: Bathroom $100,000-150,000 (Team Member)- National Association of the Remodeling Industry
Chair, Young Professionals Committee- National Association of the Remodeling Industry
Timeline
Territory Sales Representative
Best Tile
12.2022 - Current
Showroom Designer
Queen City Studio
04.2022 - 11.2022
Warehouse Administrator
All American Relocation
11.2019 - 03.2022
Administrative Assistant
All American Relocation
05.2019 - 11.2019
Restoration and Sales Positions
Various
01.2016 - 04.2019
Marketing
Appalachian State University
Political Science
Samford University
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