BENJAMIN WILLIAMS
Jacksonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Is Delivery and Shipment Records Service Dispatching Delivery Verification Efficiency and Time Management Ability to Lift 50 Pounds Vehicle Safety and Maintenance Customer Experience Safe Vehicle Operations Customer Relationships Traffic Laws and Regulations Recordkeeping Requirements Inspection Checklists
Overview
7
7
years of professional experience
Work History
Turbine Technician
Tradesman International
Dayton
12.2024 - Current
- Installed and maintained turbine components for optimal performance and reliability.
- Conducted routine inspections to identify and address mechanical issues promptly.
- Collaborated with team members to execute maintenance schedules efficiently.
- Documented maintenance tasks and repairs in company records accurately.
- Operated a variety of machinery and tools safely and efficiently.
Package Delivery Driver
FedEx
Jacksonville
02.2021 - Current
- Picked up and delivered packages to and from customer locations according to schedule.
- Maintaining accurate inventory of packages and delivery records.
- Assessed customer drop-off locations to identify safest areas to leave packages.
- Hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation.
- Keeping from turning upside-down.
- Left notifications of attempted deliveries for packages requiring signatures.
- Alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Lifted, lowered and carried packages typically weighing 20 pounds throughout regular course of delivery.
Resolution coordinator
Walmart remote
Jacksonville
06.2023 - 12.2024
- Use nondisciplinary tools and equipment such as a computer.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Navigate CCA and Accertify to check customers accounts to determine if they are eligible for refunds regarding their orders.
- Send accounts to our higher departments for review if we feel they are violating walmart terms and policies.
- Issue refunds for customers if we see they did not receive their orders.
- Navigate Gscope to see where the dropoff location was and if it matches location of the customers address.
- Uses solid judgment skills to determine if a POD was a valid match to other POD's from previous orders.
- Researches customers accounts in Accertify to see if they had any linking accounts that could possibly have returns abuse.
- Communicated effectively with other departments regarding progress made towards resolving customer issues.
Sanitation Worker
City Of Jacksonville
Tabor City
12.2018 - 02.2021
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Dumped recyclable materials and discarded refuse at appropriate disposal sites.
- Crushed refuse and garbage when appropriate.
- Operated automated and semi-automated hoisting devices to raise bins and dump garbage into vehicle.
Correctional Officer
Tabor Correctional Institution
Jacksonville
02.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Education
Diploma -
Skills
- Equipment maintenance
- Conflict resolution
- Attention to detail
- Team collaboration
- Safety compliance
- Turbine operations
- Hand tools proficiency
- Blade repair
- Lockout-tagout procedures
Timeline
Turbine Technician
Tradesman International
12.2024 - Current
Resolution coordinator
Walmart remote
06.2023 - 12.2024
Package Delivery Driver
FedEx
02.2021 - Current
Correctional Officer
Tabor Correctional Institution
02.2021
Sanitation Worker
City Of Jacksonville
12.2018 - 02.2021