Benjamin Thornton
Burlington
Summary
Dedicated professional with expertise in customer service and support. Recognized for effective communication and meticulous attention to detail. Proven ability to ensure customer satisfaction through rapid and efficient problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Mellow Mushroom
Greensboro
02.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer inquiries and concerns to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Accurately processed orders using point-of-sale systems and maintained payment records.
- Maintained cleanliness and organization of dining area and service stations.
Pharmacy Technician
Walmart Pharmacy
Burlington
09.2014 - 07.2023
- Accurately dispensed medications to customers in accordance with prescriptions.
- Performed data entry for patient profiles, billing information, and prescription orders.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with healthcare professionals to promptly resolve prescription issues.
- Trained new pharmacy technicians on standard operating procedures and workflows.
- Managed resolution of customer complaints while maintaining professionalism.
- Created and updated customer profiles, including demographics and allergies, in pharmacy system.
- Restocked medication shelves to ensure availability of supplies.
Cashier
Walmart
Burlington
03.2014 - 09.2014
- Processed customer transactions at checkout, ensuring swift service and satisfaction.
- Operated cash register accurately to facilitate diverse payment methods.
- Balanced cash drawer and transactions at end of each shift.
- Provided exceptional service to elevate overall shopping experience.
- Assisted customers with inquiries and guided store navigation.
- Maintained cleanliness and organization of checkout area.
- Executed daily operational tasks to support smooth store functionality.
Education
High School Diploma -
Western Alamance High School
Alamance, NC06-2013
Skills
- Customer service and support
- Order processing and management
- Point-of-sale systems expertise
- Food safety and menu knowledge
- Inventory management
- Patient data management
- Medication dispensing and verification
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Workflow optimization
- Proper labeling
- Updating medication histories
- HIPAA compliance
Timeline
Server
Mellow Mushroom
02.2023 - Current
Pharmacy Technician
Walmart Pharmacy
09.2014 - 07.2023
Cashier
Walmart
03.2014 - 09.2014
High School Diploma -
Western Alamance High School