Benjamin Ross
Charlotte
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Omshera Hotel Group
Charlotte, NC
03.2025 - Current
- Welcomed guests and managed check-in/check-out procedures efficiently.
- Answered phone inquiries, providing information on services and local attractions.
- Assisted with reservation management using hotel property management system.
- Coordinated with housekeeping and maintenance teams for timely service delivery.
- Handled guest complaints promptly, resolving issues to maintain satisfaction levels.
Front Office Manager
Christianson Companies
Grand Forks, ND
09.2024 - 02.2025
- Managed front desk operations, ensuring excellent customer service and efficient guest check-in processes.
- Coordinated daily scheduling for staff, optimizing workflow and enhancing team productivity.
- Trained new employees on front office procedures and company policies, fostering a knowledgeable workforce.
- Implemented inventory management system for office supplies, reducing waste and ensuring availability.
- Developed training materials to improve staff onboarding experience and operational consistency.
Education
College Credits - Computer Science Major
University of North Dakota
Grand Forks, NDSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Administrative skills
- Training and mentoring
- Team oversight
- Property management systems
- Records management
- Data confidentiality
Timeline
Front Desk Agent
Omshera Hotel Group
03.2025 - Current
Front Office Manager
Christianson Companies
09.2024 - 02.2025
College Credits - Computer Science Major
University of North Dakota