Benjamin McGee

• Oversaw daily operations in a high-traffic theater with up to 4,000 guests on peak days, ensuring a smooth and efficient customer experience.
  
• Managed and coordinated a team of 15–30+ staff, including cashiers, ushers, concession workers, and projectionists, adapting quickly to changing demands during busy showtimes and large events.
  
• Delivered top-tier customer service by resolving guest concerns, handling escalated issues, and maintaining a welcoming and professional atmosphere.
  
• Trained new employees and supervised adherence to safety, cleanliness, and company policy standards.
  
• Monitored inventory and supply levels for concessions and box office operations, minimizing downtime and maximizing profitability.
  
• Assisted with scheduling, payroll, and daily financial reporting, contributing to accurate cash handling and operational accountability.
  
• Played a key role in crisis management, including emergency evacuations and large crowd control, prioritizing guest and staff safety.

• Supervised day-to-day operations to meet performance, quality

and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.

• Delivered high level of service to all customers and effectively resolved issues.

• Specialized in renovating long-stay apartment units to increase market value and appeal for property owners and managers.
  
• Performed full-spectrum updates, including installing new flooring, interior painting, and furniture assembly, with a focus on modern, clean aesthetics.
  
• Regularly restored rooms in significant disrepair, assessing damage and executing tailored renovation plans to meet quality standards and timelines.
  
• Operated with a high degree of independence — self-managed schedules, materials sourcing, budgeting, and day-to-day operations.
  
• Collaborated with property owners and supervisors to align project goals with design expectations and return-on-investment targets.
  
• Maintained a strong track record of transforming outdated units into clean, rentable spaces, contributing to increased occupancy rates and tenant satisfaction.

• Ensured a safe work environment by adhering to proper safety standards and promptly addressing any potential hazards or concerns brought up by staff members.

• Collaborated with other local businesses on joint promotions or events to strengthen community ties while increasing brand exposure for the bookstore.

• Managed daily operations of a high-traffic coffee shop located within a church facility, serving a regular customer base with peak surges during church events (up to 1,000 attendees).
  
• Prepared and served a wide variety of beverages including coffee, espresso, lattes, smoothies, and specialty drinks with consistent quality and presentation.
  
• Trained new staff and volunteers on beverage preparation, customer service, point-of-sale systems, sanitation, and shift responsibilities.
  
• Supervised and coordinated a rotating team of up to 10 volunteers during high-demand services, ensuring smooth, efficient, and friendly service during busy hours.
  
• Maintained cleanliness, safety, and compliance standards in all food and beverage prep areas.
  
• Handled inventory restocking and procurement, including weekly Costco supply runs to support both the coffee shop and church hospitality needs.
  
• Fostered a warm, welcoming environment for both regulars and new guests, enhancing community engagement and customer satisfaction.