Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Kelleher

Chapel Hill

Summary

Accomplished Customer Service Representative with a proven track record at Telus International, adept in critical thinking and data entry. Excelled in managing high-stress situations, boosting customer loyalty through empathetic resolution of complaints. Skilled in team development and training, enhancing team efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Telus International
06.2021 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Zazzle
09.2018 - 04.2019
  • Handled a large volume of incoming calls from around the world


  • Provided online support via chat


  • Trained new entry level support staff

Education

Fetac Certification in Performing Arts - Performing Arts

Colaiste Stiofan Naofa
Cork Ireland
06-2015

Skills

  • Customer service
  • Experience in emergency response teams
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Team development
  • Data collection

Timeline

Customer Service Representative

Telus International
06.2021 - 11.2024

Customer Service Representative

Zazzle
09.2018 - 04.2019

Fetac Certification in Performing Arts - Performing Arts

Colaiste Stiofan Naofa

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Benjamin Kelleher