Benjamin Higdon
Troutman
Summary
Reliable and adaptable professional with experience spanning emergency medical services, hospital emergency departments, customer service, sales, and high-volume hospitality. Known for strong work ethic, accountability, and the ability to perform accurately under pressure in fast-paced environments. Career progression reflects intentional moves for increased responsibility, skill development, or relocation. Hospitality background spans over a decade, providing a strong foundation in customer service, time management, and high-volume operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician (EMT-B)
Mecklenburg EMS Agency (MEDIC)
Charlotte, NC
02.2024 - 04.2025
- Operated on both BLS-911 and ALS-911 ambulances in urban and suburban response areas
- On BLS-911 units, functioned in a full provider role, alternating lead responsibility with partner for patient assessment, treatment within scope, documentation, and transport decisions
- On ALS-911 units, served as primary assistant to paramedic partner while assuming provider leadership when appropriate based on patient acuity and scene dynamics
- Performed comprehensive medical assessments including patient history, vital signs, focused physical exams, 4-lead and 12-lead EKG acquisition, blood glucose monitoring, and ongoing patient reassessment
- Conducted structured trauma assessments, including primary and secondary surveys, bleeding control, spinal motion restriction, splinting, and patient packaging
- Administered state-approved medications under medical direction in accordance with North Carolina EMS protocols
- Safely operated emergency response vehicles under lights and sirens in varied traffic, roadway, and weather conditions
- Completed accurate electronic patient care reports documenting medical findings, trauma mechanisms, treatments, and patient responses
- Communicated effectively with hospitals, dispatch, fire departments, and law enforcement to ensure continuity of care
Health Care Technician I (Emergency Department)
Atrium Health Mercy
Charlotte, NC
05.2023 - 05.2024
- Supported patient flow in a high-volume, Level III urban emergency department
- Performed routine vital sign collection including blood pressure, pulse, respirations, pulse oximetry, 4-lead cardiac monitoring, and blood glucose checks
- Conducted 12-lead EKG acquisition for provider evaluation as ordered
- Continuously observed patients and promptly reported changes in condition, vital signs, or behavior to RN or provider staff
- Assisted with patient positioning and stretcher transfers for diagnostics and room placement
- Maintained departmental efficiency through room turnover, supply restocking, and equipment readiness
- Followed infection-control, safety, and documentation protocols in a fast-paced clinical environment
- Communicated professionally with patients and families during high-volume operations
Patient Transporter
Reston Hospital Center
Reston, VA
04.2022 - 09.2022
- Transported patients safely between emergency, imaging, procedural, and inpatient departments
- Maintained awareness of patient condition during transport and escalated concerns to nursing staff when appropriate
- Coordinated closely with nurses, imaging technologists, and clinical teams to support patient flow
- Followed BLS, infection-control, and hospital safety protocols
Assistant Store Manager
Zales Outlet
Asheville, NC
05.2018 - 03.2020
- Promoted from Jewelry Consultant to Assistant Store Manager within the first year based on performance and reliability
- Supported daily store operations including sales leadership, scheduling assistance, inventory control, and loss prevention
- Served as primary point of contact for jewelry repair intake and customer communication
- Ensured secure handling, documentation, and tracking of high-value customer property
- Assisted with onboarding, training, and coaching of new team members
- Maintained a professional, customer-focused environment while meeting operational and sales goals
Bartender / Server / Service Professional
Various Employers
North Carolina & Virginia
01.2011 - 01.2022
- Delivered high-quality customer service in casual, upscale, and fine-dining environments over a 10+ year period
- Worked high-volume service shifts (200-500+ covers) while maintaining speed, accuracy, and professionalism
- Developed and contributed to cocktail menus and original drink recipes at multiple establishments, focusing on balance, consistency, and guest appeal
- Executed cocktail programs consistently by following and refining standardized recipes and preparation methods
- Collaborated with management and bar teams to refresh seasonal offerings and improve menu execution
- Maintained strong product knowledge across food, wine, spirits, cocktails, and cigar programs depending on venue
- Managed cash handling, POS systems, and accurate transaction processing
- Built repeat clientele through consistency, communication, and attention to detail
- Trusted with opening and closing duties and maintaining organized service stations
- Selected employers include: Ruth's Chris Steak House, Scissors & Scotch, Casablanca Cigar Bar, Rezaz Pan, Block & Grinder
Education
Emergency Medical Technician (EMT-B) - Certificate
Rowan-Cabarrus Community College
Kannapolis, NCNurse Aide I - Certificate
Umanah Healthcare Institute
Charlotte, NCHigh School Diploma - undefined
Rosman High School
Rosman, NCSkills
- Emergency & Safety Procedures
- Patient Assessment & Monitoring
- Customer Service & Client Relations
- Team Collaboration
- Documentation & Reporting
- Time Management & Reliability
- Conflict Resolution
- Cash Handling & POS Systems
- Process Adherence & Compliance
- Microsoft Word & Excel
Certification
- Emergency Medical Technician (EMT-B)
- CPR Certification
- Basic Life Support (BLS)
- Driver's License
Personal Information
- Driving License: Valid Driver's License
- Work Permit: Authorized to work in the U.S.
- Visa Status: Authorized to work in the U.S.
Timeline
Emergency Medical Technician (EMT-B)
Mecklenburg EMS Agency (MEDIC)
02.2024 - 04.2025
Health Care Technician I (Emergency Department)
Atrium Health Mercy
05.2023 - 05.2024
Patient Transporter
Reston Hospital Center
04.2022 - 09.2022
Assistant Store Manager
Zales Outlet
05.2018 - 03.2020
Bartender / Server / Service Professional
Various Employers
01.2011 - 01.2022
Emergency Medical Technician (EMT-B) - Certificate
Rowan-Cabarrus Community College
Nurse Aide I - Certificate
Umanah Healthcare Institute
High School Diploma - undefined
Rosman High School