Benjamin Dulin
Granite Quarry
Summary
While still in high school, I transitioned into the fast-paced world of quick-service restaurants as a Team Lead Manager at Chick-fil-A. My role has been central to driving drive-thru operations, which are critical for the company’s revenue, and I've honed competencies in team leadership and leadership development. I adept at multitasking and organization, I consistently improved operational workflows and staff management.
At Chick-fil-A, our team's collaborative efforts have been instrumental in optimizing drive-thru performance, contributing to a significant portion of sales and elevating customer satisfaction. Embracing the brand’s values, I focus on nurturing a culture of exceptional service and continuous improvement, bringing diverse insights and strategies to enhance the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Drive-Thru Coordinator
Chick-fil-A
09.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Education
High School Diploma - Education
Homeschool
Granite Quarry, NC04.2025
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Project coordination
- Staff management
- Administrative leadership
- Operations management
- Staff supervision
- Project management
Certification
Servsafe Certification
Timeline
Drive-Thru Coordinator
Chick-fil-A
09.2021 - Current
High School Diploma - Education
Homeschool
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