Benjamin Chad Shore
Hamptonville
Summary
Dynamic leader with extensive experience at Wilkes Health, driving operational excellence and strategic planning. Proven track record in process improvement and compliance management, enhancing service delivery and stakeholder engagement. Skilled in budgeting and performance assessment, fostering collaboration across teams to achieve organizational goals and optimize workflows.
Overview
33
33
years of professional experience
Work History
Chief Operating Officer/Assistant Health Director
Wilkes Health/Wilkes County Health Department
Wilkesboro
04.2019 - Current
- Analyzed operational data to identify trends and support strategic decision-making.
- Provided insights to CEO, facilitating informed operational choices.
- Guided problem-solving initiatives across multiple teams to enhance collaboration.
- Drove performance measures focused on continuous improvement within operations.
- Implemented process improvements that reduced waste and optimized workflows.
- Reviewed and interpreted financial statements to assess organizational health.
- Hired, trained, and evaluated diverse teams aligned with organizational culture.
- Ensured compliance by reviewing policies and procedures against regulations.
Associate Director/Director
Bayada Home Health Care
Mooresville and Elkin
10.2015 - 04.2019
- Directed operational strategies to enhance home health care service delivery.
- Managed recruitment, training, and performance evaluations to develop staff capabilities.
- Ensured compliance with health regulations and maintained quality assurance standards.
- Facilitated communication among clients, families, and healthcare teams to improve support.
- Analyzed service delivery metrics to guide strategic planning and resource allocation.
- Maintained positive stakeholder relationships by addressing inquiries and complaints promptly.
- Monitored budgeting and forecasting to support departmental financial planning.
- Oversaw daily operations, including personnel management and program implementation.
Client Services Manager
Bayada Home Health Care
Winston-Salem/Elkin
02.2013 - 10.2015
- Enhanced client satisfaction and retention by managing relationships effectively.
- Coordinated care services among healthcare professionals and support staff.
- Resolved client issues through effective communication and problem-solving.
- Monitored service quality to ensure compliance with healthcare regulations.
- Addressed escalated customer service issues in a timely manner.
- Tracked team performance metrics against established customer service goals.
- Directed staff activities by reviewing work and providing constructive feedback.
- Assigned tasks and monitored project personnel performance.
Outreach Coordinator
Surry Community College
Dobson
08.2010 - 10.2012
- Coordinated outreach programs to boost student engagement and participation.
- Developed partnerships with local organizations to enhance resources for students.
- Implemented communication strategies to raise awareness of college initiatives and services.
- Collaborated with faculty to align outreach activities with academic objectives.
- Executed outreach plans targeting vulnerable communities to increase involvement.
- Established relationships with businesses, government agencies, and schools to promote programs.
- Maintained detailed records of outreach activities, including contact lists and program outcomes.
- Attended networking events as an organizational representative to strengthen community ties.
Adult Home Specialist/Social Worker/Case Manager
Yadkin County Department of Social Services
Yadkinville
12.2006 - 08.2010
- Coordinated home visits to assess client needs and living conditions.
- Developed individualized service plans based on comprehensive assessments.
- Maintained accurate documentation of client progress and service delivery.
- Monitored compliance with state regulations and departmental policies.
- Facilitated communication between clients and service providers effectively.
- Resolved customer complaints promptly to enhance service quality.
- Directed protective placement, case management, and family reunification activities.
- Conducted mental health assessments for clients receiving child welfare services.
Executive Assistant
Premier Homecare
Rockville
03.2005 - 07.2006
- Company Overview: subsidiary of the Jewish Social Service Agency
- Subsidiary of the Jewish Social Service Agency
Manufacturing Manager
Unifi Inc.
Yadkinville
12.1992 - 03.2004
- Oversaw daily manufacturing operations to ensure efficient production flow.
- Managed inventory levels to meet production needs without excess stock.
- Coordinated with quality assurance teams to uphold product standards and compliance.
- Conducted regular audits of manufacturing processes, identifying areas for enhancement.
- Implemented continuous improvement initiatives to boost productivity and reduce costs.
- Supervised staff adherence to company policies during daily operations.
- Led cross-functional meetings to align operational goals across departments.
- Created detailed reports on production performance metrics for management review.
Education
M.A. - Human Services – Concentration in Business Management
Liberty University
Lynchburg, VA01.2010
B.A. - Business Administration – Concentration in Healthcare Management
American InterContinental University
Hoffman Estates, IL01.2006
Skills
- Leadership skills
- Organizational skills
- Budgeting
- Scheduling
- Facilitation
- Client management
- Time management
- Multitasking
- Counseling
- Report writing
- Performance assessment
- Partnership development
- Marketing
- Case management
- Emergency response coordination
- Operational analysis
- Process improvement
- Strategic planning
- Compliance management
- Financial review
- Resource allocation
- Stakeholder engagement
- Quality assurance
- Performance metrics
- Team leadership
- Effective communication
- Conflict resolution
- Problem solving
- Relationship management
- Cost savings and reduction
- Planning and execution
- Operations oversight
- Human resources management
- Recruitment and retention
- Policy development
- Cross-functional collaboration
- Delegation
- Performance management
- Cross-functional teamwork
- Time management abilities
- Adaptability and flexibility
- Analytical and critical thinker
- Employee motivation and performance
- Teamwork and collaboration
- Continuous improvement
- Policies and procedures
Trainings Seminars
- Adult Protective Services
- Child Protective Services
- Guardianship
- Adult Home Specialist
- Special Assistance/In-home Program
- Foster Care
- Effects of Separation and Loss on Attachment
- Placement in Child Welfare Services
- Introduction to Child and Family Teams
- Legal Aspects of Child Welfare in NC
- Protecting Adults in Facilities
- Cognitive Impairments
- At Risk Case Management
- Guardian ad Litem Volunteer training
- Fundamentals of Real Estate
- Adult Nursing and Family Centered Training
- Building Bridges through Transitional Care
- Various Leadership Development Courses
- Building Expertise in Administration and Management
- Public Information Officer Awareness
- Changing Demographics in the Workplace
- Building Resiliency in Healthcare
Notes Of Interest
- Involved member and Secretary/Treasurer in local church
- Government Affairs Office Ambassador of the Year 2017
- Former member of The Yadkin County Planning and Aging Committee
- Former member of The Elkin City Schools Business Advisory Council 2010/2012
- Former Board Member of The Yadkin Valley Chamber of Commerce 2011/2013
- Former Board Member of The Yadkin Valley United Fund 2011/2013
- Former member of the Yadkin Joblinks Management Team 2010/2012
- Hugh Chatham Memorial Hospital Leadership Program 2012
- Yadkin County Leadership Program 2012
- Formerly involved in a Senior Focus Committee and Community Development Committee at the Bethesda Chevy Chase Chamber of Commerce 2005/2006
Affiliations
- Coaching little league softball and baseball
- Leadership member at local church
- Former Government Affairs Ambassador of the Year for Bayada Home Health Care
- Former Yadkin Valley United Fund Board Member
- Former Yadkin Valley Chamber of Commerce Board Member
- Military Spouse
Timeline
Chief Operating Officer/Assistant Health Director
Wilkes Health/Wilkes County Health Department
04.2019 - Current
Associate Director/Director
Bayada Home Health Care
10.2015 - 04.2019
Client Services Manager
Bayada Home Health Care
02.2013 - 10.2015
Outreach Coordinator
Surry Community College
08.2010 - 10.2012
Adult Home Specialist/Social Worker/Case Manager
Yadkin County Department of Social Services
12.2006 - 08.2010
Executive Assistant
Premier Homecare
03.2005 - 07.2006
Manufacturing Manager
Unifi Inc.
12.1992 - 03.2004
M.A. - Human Services – Concentration in Business Management
Liberty University
B.A. - Business Administration – Concentration in Healthcare Management
American InterContinental University
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