Beni Tshipamba
Charlotte
Summary
Experienced with patient care coordination, Marketing and sales to business partners and medical providers ensuring seamless transitions and support. Utilizes compassionate communication and resource management to improve patient experiences. Knowledge of healthcare systems and patient advocacy enhances ability to navigate complex medical environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient care Navigator /Community Relations Specialist
PACE of the Southern Piedmont
Charlotte, NC
06.2022 - 10.2024
- Facilitate interdisciplinary team meeting to access needs/ progress of patient
- Coordinate with patient, family, hospital/rehabilitation discharge team on a comprehensive discharge plan of care
- Develop individualized comprehensive care plan alongside interdisciplinary care team
- Determine/ Verify patient’s Medicaid/ /Medicare eligibility through NC Tracks and NC MARx systems
- Facilitate and manage Medicaid application process for uninsured patients
- Maintain Medical records/ clinical documentation to meet state and organizational compliance standards
- Educate patients/caregivers on care options to increase self-efficacy and self-advocacy
- Provide patient with community resources and support services to increase patient health outcome
- Direct marketing and sales operations to increase Medicare/ Medicaid health plan program enrollment
- Develop and implement marketing campaigns to enhance organizational brand through increased community awareness
- Maintain key relations with clients, community organizations, hospitals, doctors’ offices and other referral sources to generate leads & enrollment
- Manage departmental projects ensure goals are met and adhere to approved budgets
Epidemiologist Liaison
Cabarrus Health Alliance
Kannapolis, NC
01.2022 - 06.2022
- Collect & analyze Covid 19 statistical data
- Investigate & report data to Local leaders in Monthly meeting
Public Health Educator, Covid Response team
Cabarrus Health Alliance
Kannapolis, NC
08.2021 - 06.2022
- Host weekly Vaccine clinic at Cabarrus Health Alliance (Servicing 60-120 patients)
- Cabarrus County Jail / Stonewall Jackson Detention Center Covid Vaccination
- On Site Community Vaccination Clinics
- Community Educational outreach
- Case reporting to State (North Carolina Electronic Disease Surveillance System)
- Monitor Covid case clusters & outbreaks in Cabarrus County
- Surge Case Investigations
- Support public Health Command Center with Covid Response tasks
Medicare insurance sales advisor
Go Health
Charlotte, NC
05.2021 - 12.2021
- Assess insurance and healthcare needs, review costs, insurance types
- Facilitate health Plan Enrollment
Director of Quality Assurance (Chapcare)- Intern
Community Health Alliance of Pasadena (Chapcare)
12.2020 - 05.2021
- Patient Outreach Care management /compliance maintenance
- Increase patient compliance to Federal HRSA adherence health recommendations
- Increase patient health screening for Breast Cancer, Cervical cancer, HIV/AIDS, etc
- Provide
- Increase health care services, Dental, General Medicine, Behavioral health, Obstetrics & Gynecology
- Enhance communication between organization providers and community members
- Patient/ Provider coordination maintaining patient records, referrals, and appointment visits
- Collect and Evaluate data to ensure consistency and excellence
Patient Care Coordinator
Community Health Alliance of Pasadena (Chapcare)
Pasadena, CA
11.2019 - 05.2021
- Company Overview: Federally Qualified health center (FQHC), Non-profit Community Clinic
- Patient Centered Medical Home (PCMH), focused on serving San Gabriel Valley
- Insurance Eligibility verification- Processing My Health LA coverage, verifying Medicaid/ Medicare, Health Net status, Accessing sliding scales
- Made, canceled, confirmed appointments
- Patient/ Provider coordination maintaining patient records, referrals and appointment visits
- Employee Wellness program: research, development & efficacy survey/polling
- Risk Management: Organized employee training, facilitated discussions, created agendas, Data Analysis, etc
- Federally Qualified health center (FQHC), Non-profit Community Clinic
- Patient Centered Medical Home (PCMH), focused on serving San Gabriel Valley
Education
Master of Public Health - Urban/ Community Public Health
California State University, Los Angeles (Cal State LA)
Los Angeles, California05.2021
Bachelor of Science - Pre-Dental Medicine
The University of North Carolina at Pembroke (UNCP)
Pembroke, NC05.2019
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Sales & Marketing
- Problem-solving
- Customer service
- Detail-oriented
- Patient education
- Reliability and dedication
- Relationship building
- Self motivation
- Public speaking
Certification
- CPR/AED, 07/01/24, 07/01/26
- Risk Communication for Emergency Preparedness, University of Washington: Northwest Center for public Health, 01/01/21, 04/01/21
- Managing Change in Emergency Preparedness, University of Washington: Northwest Center for public Health, 01/01/21, 04/01/21
- Decision-making in Emergency Preparedness, University of Washington: Northwest Center for public Health, 01/01/21, 04/01/21
- Economic Evaluation, University of Washington: Northwest Center for public Health, 01/01/21, 04/01/21
- Evidence based public Health overview, University of Washington: Northwest Center for public Health, 01/01/21, 04/01/21
Software Experience
- Microsoft Word, Excel, PowerPoint
- Epic - Electronic Medical Records software system (Used by Kaiser Permanente of California)
- Dentrix Dental Software System
- Centrix medical software
- NC Tracks (Medicaid)
- NC MARx (Medicare)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Patient care Navigator /Community Relations Specialist
PACE of the Southern Piedmont
06.2022 - 10.2024
Epidemiologist Liaison
Cabarrus Health Alliance
01.2022 - 06.2022
Public Health Educator, Covid Response team
Cabarrus Health Alliance
08.2021 - 06.2022
Medicare insurance sales advisor
Go Health
05.2021 - 12.2021
Director of Quality Assurance (Chapcare)- Intern
Community Health Alliance of Pasadena (Chapcare)
12.2020 - 05.2021
Patient Care Coordinator
Community Health Alliance of Pasadena (Chapcare)
11.2019 - 05.2021
Bachelor of Science - Pre-Dental Medicine
The University of North Carolina at Pembroke (UNCP)
Master of Public Health - Urban/ Community Public Health
California State University, Los Angeles (Cal State LA)
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