Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benedict Ngugi

Greensboro

Summary

  • Accomplished Warehouse Clerk offering more than 4 years of experience in transporting goods within a warehouse safely. Successful in strictly adhering to company procedures while lifting heavy items or operating equipment to avoid personal injury and retain the quality of goods. Upbeat with a focus on quickly communicating with managers to solve problems.
  • Hardworking Warehouse Clerk offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments.
  • Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
  • Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
  • Diligent Cashier with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with area of work and adapts easily to new processes and procedures.
  • Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
  • Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance.
  • Skilled Head Cashier specializing in sales, service and team leadership.
  • Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
  • Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
  • Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
  • Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
  • Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
  • Responsible Driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
07.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Lifted, lowered, and carried packages typically weighing 50+ pounds throughout regular course of delivery.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
  • Fostered positive working relationships with regular customers.
  • Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
  • Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
  • Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
  • Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
  • Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
  • Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Filled out load paperwork and DOT-mandated log books.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Driver, Warehouse Orders

Amazon
08.2022 - 05.2024
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
  • Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
  • Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Verified accuracy of all deliveries against order forms.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

CASHIER TEAM LEAD

Arundel Mills Mall
05.2021 - 07.2021
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues

WAREHOUSE CLERK

LivGroup Inc.
01.2021 - 04.2021
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Verified received goods by comparing with purchase orders
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Maintained business operations by communicating with coworkers and managers
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk
  • Rotated goods in inventory by following 'first in, first out' approach to keep shelves organized and well-stocked
  • Identified safety hazards and notified management to determine proper resolution of issues
  • Examined packages and goods for damage and notified vendors of replacement needs

WAREHOUSE ASSISTANT

USMC Camp Lejuene
12.2016 - 12.2020
  • Inspected and moved products to designated areas in warehouse
  • Worked additional hours and shifts to meet tight deadlines during peak periods
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency
  • Marked and labeled containers with accurate shipping information to prevent delays
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering
  • Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Protected team members from injury by properly maintaining and storing equipment, tools and supplies
  • Operated forklifts and pallet jacks in accordance with established safety requirements
  • Assisted with inventory management by conducting regular cycle counts and product audits
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor
  • Inspected outgoing shipments to maintain quality assurance standards
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation
  • Determined proper product storage methods, identification and stock location
  • Lifted materials of varied weights on regular basis
  • Used pallet jacks to move items to and from warehouse locations
  • Assembled cartons, crates and containers to prepare for shipping
  • Used tools, sprayers and cleaning solutions to disinfect work areas
  • Helped customers locate desired items and assisted with carrying heavy loads
  • Kept stockroom orderly, accessible and safe with regular upkeep
  • Cleaned and organized display cases, shelves and aisles
  • Verified merchandise against shipping paperwork and resolved discrepancies
  • Examined and inspected stock items for damage and reported findings to supervisors

Education

Associate of Arts -

The Community College of Baltimore County
Catonsville, MD

High School Diploma -

Parkville High School & Center For Math/Science
Baltimore, MD
05.2016

Skills

  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Money Transfer Systems
  • Punctuality
  • Hard-working
  • Employee engagement and motivation
  • Schedule coordination
  • Verbal/written communication
  • Training and coaching
  • Opening and closing procedures
  • Able to lift up to 70 pounds
  • Cash management
  • Customer assistance
  • Cash register operation
  • Credit and cash transactions
  • Returns and exchanges
  • Merchandise restocking
  • Scanner operations
  • Training and mentoring
  • Effective customer upselling
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Attention to detail
  • Time management
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Vehicle cleaning and maintenance
  • GPS operation
  • Map reading and navigation skills
  • Order picking and processing
  • Delivery scheduling
  • Stocking and inventory
  • Defensive driving
  • Advanced planning
  • Route logs
  • Inventory management
  • Load balancing
  • Delivery recordkeeping
  • Vehicle inspection
  • Safe driver training
  • Quality assurance
  • Dry vans
  • Verbal and written communication
  • Customer interaction
  • Physical stamina
  • Local routes
  • Traffic laws
  • Load management
  • Route optimization
  • Logistics
  • Delivery schedule development
  • Doubles and triples specialist
  • Trip planning
  • Goods transport
  • Weather adaptability
  • HAZMAT endorsement

Timeline

Delivery Driver

Amazon
07.2024 - Current

Driver, Warehouse Orders

Amazon
08.2022 - 05.2024

CASHIER TEAM LEAD

Arundel Mills Mall
05.2021 - 07.2021

WAREHOUSE CLERK

LivGroup Inc.
01.2021 - 04.2021

WAREHOUSE ASSISTANT

USMC Camp Lejuene
12.2016 - 12.2020

High School Diploma -

Parkville High School & Center For Math/Science

Associate of Arts -

The Community College of Baltimore County

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Benedict Ngugi