I am an 18 year-old Dual Enrollment student maintaining a 3.9 GPA while at the same time balancing college-level curriculum and consistent part-time employment. I have proven ability to manage complex schedules and professional responsibilities, and seek to leverage a strong work ethic and foundational college credits toward a degree in Applied Science.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Village Tavern Reynolda
Winston-Salem, NC
08.2024 - Current
Provided attentive service to ensure customer satisfaction and enhance dining experience.
Collaborated with kitchen staff to coordinate timely food delivery and maintain workflow efficiency.
Processed customer orders accurately using point-of-sale systems, ensuring quick service turnaround.
Assisted in training new servers on menu offerings and company protocols for optimal performance.
Maintained cleanliness and organization of dining areas to uphold restaurant standards and ambiance.
Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Answered customers' questions, recommended items, and recorded order information.
Restaurant Hostess
Cracker Barrell Old Country Store
Clemmons, NC
08.2023 - 06.2024
Greeted and seated guests promptly to enhance dining experience.
Managed reservation system to optimize table turnover and guest flow.
Assisted in training new hosts on operational procedures and customer service standards.
Collaborated with kitchen staff to coordinate meal timing for large parties.
Monitored wait times and communicated updates to guests effectively.
Implemented suggestions for improving seating arrangements, increasing overall efficiency.
Maintained cleanliness and organization of host area to ensure welcoming atmosphere.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Checked in with servers to confirm preparedness before seating customers.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.