Belisa Ferreras
Charlotte
Summary
Bilingual professional with strong background in accounts management and financial oversight, well-prepared for overseeing receivables operations. Skilled in process optimization, financial reporting, and credit analysis, with focus on team collaboration and results. Known for reliability and adaptability in dynamic environments, ensuring smooth workflow and achieving financial goals.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Supervisor
Healthcare Administrative Partners
03.2023 - Current
- Directed employees in meeting quality on-time delivery requirements, addressing productivity and quality challenges, and communicating issues to relevant senior managers.
- Monitor team productivity, provide constructive feedback, training, mentorship, and corrective counseling when necessary.
- Ran and analyzed department metric reports and monitor employee assignments to ensure accurate and timely completion.
- Led and ran team meetings, brainstorming and problem-solving sessions, and collaborate with practice managers and other department leadership to effectively resolve issues and concerns.
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
- Managed 9 accounts worth over $4,000,000.00 combined while supervising team of 6 internal clerks and 20 offshore clerks.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Resolved complaints from customers and fielded overall company reviews.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Automated routine tasks through the implementation of advanced technology solutions, freeing up staff time for more strategic initiatives.
- Set goals for accounts receivable team and developed strategies to meet goals.
- Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
- Reconciled monthly AR ledger and verified proper posting.
- Prepared bills receivable and invoices. Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
Call Center Analyst
Healthcare Administrative Partners
09.2017 - 03.2023
- Provided excellent customer service by identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives.
- Mentored and trained new hires to properly follow process documents and to successfully navigate the billing software.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Processed credit card payments accurately while adhering to payment plan guidelines and PCI compliance standards.
- Interpreted Explanation of Benefit’s (EOB) to ensure payments and adjustments are properly applied.
- Communicated unresolved customer issues to Supervisor/Manager.
- Assisted with special projects and performed other duties as assigned.
- Utilized knowledge of AR functions, including medical billing software system(s), primary, secondary, third-party and Medicare Payer insurance concepts, and denial resolution to effectively resolve escalated calls.
- Met personal metrics and quality customer service experience requirements.
Medical Claim Specialist
Telecom Networks
05.2014 - 05.2015
- Followed up on the status of medical claims of motor vehicle accidents with insurance companies on behalf of hospitals ensuring prompt payment.
- Updated claim status accurately upon follow up.
- Expedited claim resolution times with proactive communication between claim adjustors and lawyers.
- Collaborated with interdisciplinary teams to ensure smooth processing and accurate reimbursement of medical and motor vehicle claims.
- Managed high volume of claims, consistently meeting deadlines without compromising accuracy or quality.
Team Leader - Parameds.com
Contact Center Dominicana (CCD)
02.2014 - 05.2014
- Oversee and supervised a team of 11 representatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Facilitated effective training programs using HR resources and internal training guides.
- Enforced policies and regulations to ensure company standards were met.
- Developed staff assisting them and providing support when necessary.
Medical Records Retriever - Parameds.com
Contact Center Dominicana
01.2013 - 02.2014
- Scheduled third-party copy vendors and/or courier deliveries with records custodians as needed.
- Ordered, tracked, retrieved and expedited APS (Attending Physician Statements) containing the necessary medical records to inform underwriters /claims examiners about an applicant's insurability.
- Successfully obtained and reviewed APS within 9 days or less of being requested as specified by the company standards.
- Processed invoices associated with obtaining records from custodians. Verified invoices were within state statutes and processed invoice payments when applicable.
- Conducted follow-up calls with custodians to ensure requested records were collected.
- Researched via internet, identified and confirm proper custodians of records.
- Organized and assembled documents required for an APS request packet.
Education
BBA - Hospitality Management: Food and Beverage Industries
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Santiago, Dominican Republic01.2013
Skills
- Analytical problem-solving
- Client relationship management
- Effective organizational skills
- Meticulous attention to detail
- Effective communication
- Goal-oriented mindset
- Effective decision-making
- Interpersonal understanding
- Adaptable problem solver
- Flexibility in changing environments
- Strong ethical standards
- Optimistic mindset
- Invoice management
- Employee training
- Process workflow optimization
- Accounts receivable management
- Customer engagement
- Team leadership
- Automated billing processes
- Analytical research skills
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Supervisor
Healthcare Administrative Partners
03.2023 - Current
Call Center Analyst
Healthcare Administrative Partners
09.2017 - 03.2023
Medical Claim Specialist
Telecom Networks
05.2014 - 05.2015
Team Leader - Parameds.com
Contact Center Dominicana (CCD)
02.2014 - 05.2014
Medical Records Retriever - Parameds.com
Contact Center Dominicana
01.2013 - 02.2014
BBA - Hospitality Management: Food and Beverage Industries
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
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