Belinda Robinson
Hope Mills,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative (Remote) Interviewer
InMoment
06.2023 - Current
- Phone dialed each customer to participate in survey
- Used good customer service
- Utilize Job software and multi tasked
Case Manager and Teacher
Cumberland County Schools (C. Wayne Collier Elementary)
08.2022 - Current
- Conducted meetings on a monthly basis to ensure Individual Education Plans were updated, revised and discussed
- Complete written documentation of progress toward identified educational goals
- Collaboration with therapist, social workers, psychologist and parents in meeting educational goals
- Distributed assessment of the student's needs in order to collect data
- Created behavioral education plans for students
- Knowledge of IEP laws and policies which to be followed on a daily bases for company's protection.
Case Manager and Teacher
Harnett County Schools/Cumberland
08.2017 - Current
- Managed physical care for individuals with physical difficulties
- Collaborated with nurse and health care associates to come with a successful care plan for each student
- Responded to life or death emergency and followed each emergency protocol successful to maintain safety for students
- Managed caseloads as a case manager and managed and lead meetings with parents, therapist, principals, LEA to discuss and manage student's educational plans in order to be successful in the classroom.
Life Skills Trainer
Learning Services
03.2015 - 09.2017
- Direct Care of residents with Brain Injuries, which includes supporting all resident daily activities: fitness, treatment, recreational, etc… Participated in all recreational activities with brain injury residents
- Provided a clean and safe environment for brain injury residents
- Collaborated with staff to better life for residents
- Documented records daily
- Assisted with Daily ADLs and encouraged independence
- Attended meetings and on going training.
Exceptional Teacher Assistant/Substitute Teacher
Cumberland County School
01.2010 - 06.2017
- Supervised and created education tools for children with mental and developmental disabilities (I/DD etc.)
- Utilized effective skills such as leadership, interpersonal and critical thinking
- Set educational goals to incorporate effective learning capabilities.
Volunteer Coordinator Assistant
College Access Programs
09.2013 - 12.2014
- Networked with community resource peers to establish educational workshops for parents and students
- Implemented training courses for new volunteer recruits and documented volunteer productivity
- Coordinated and Supervised student workshops
- Mock interviewing in preparation for student job/career success.
Customer Service Representative
Kohl's
04.2007 - 01.2013
- Displayed excellent interpersonal skills/problem solving skills while assisting customers
- Worked in a team to accomplish goals daily and completed each task on or before deadlines
- Supervised employees on a day to day bases.
Education
B.A. in Sociology -
Fayetteville State University
01.2014
Skills
- Case Management
- Rehab worker
- Special Education
- Developmental Disabilities Experience
- Classroom Management
- Behavior Management
- General knowledge of methods and principles of casework
- Time Management
- Autism Experience or IDD
- Special Needs
- Case Management
- Organizational Skills
- Teaching
- Early Childhood Education
- Childcare
- Microsoft Office
- Meeting Facilitation
- Social Work
- Crisis Intervention
- Experience Working With Students
- Behavioral health
- Medical Terminology
- Supervising experience
- Customer service
- Interviewing
- Data collection
- Appointment Scheduling
- Complaint resolution
- Scheduling
- Call Management
- Data Collection
- Data Entry
- Spreadsheets
- Documentation
- Reading Comprehension
- Critical Thinking
- Proofreading
Personal Information
Title: Exceptional Teacher Assistant
Timeline
Customer Service Representative (Remote) Interviewer
InMoment
06.2023 - Current
Case Manager and Teacher
Cumberland County Schools (C. Wayne Collier Elementary)
08.2022 - Current
Case Manager and Teacher
Harnett County Schools/Cumberland
08.2017 - Current
Life Skills Trainer
Learning Services
03.2015 - 09.2017
Volunteer Coordinator Assistant
College Access Programs
09.2013 - 12.2014
Exceptional Teacher Assistant/Substitute Teacher
Cumberland County School
01.2010 - 06.2017
Customer Service Representative
Kohl's
04.2007 - 01.2013
B.A. in Sociology -
Fayetteville State University
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