Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernice Radaideh

Matthews

Summary

Dynamic and results driven leader with deep expertise in project management, amenities strategy and cross-functional collaboration. Successfully designed and implemented scalable food service frameworks and operational models from the ground up, including cafes, micro-markets, office coffee, vending and catering. Oversaw a $53M+ food service amenities portfolio.

Recognized for enhancing workplace experience, aligning the enterprise overall goals. Skilled in optimizing efficiencies, cultivating stakeholder relationships, and delivering tailored solutions that elevate organizational performance.

Overview

16
16
years of professional experience

Work History

Senior Operations Project Consultant

Bank of America
07.2018 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Enterprise Vendor Manager

Bank of America
09.2012 - 07.2018
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
  • Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.

Regional Manager

Bank of America
12.2009 - 09.2012
  • Oversaw ticket inventory management for enterprise-level client entertainment, ensuring optimal allocation across the organization, and relationship-building initiatives.
  • Managed vendor and venue partnerships to secure premium access and streamline logistics for high-impact sporting and entertainment events.
  • Implemented compliance protocols and audit readiness processes for ticket distribution and usage tracking, reducing risk and enhancing transparency.
  • Collaborated cross-functionally with marketing, communications, and executive teams to align entertainment strategy with client engagement goals
  • Delivered quarterly reporting and performance metrics to senior leadership, demonstrating ROI and contribution to client retention efforts.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align efforts with the organizations goals.

Education

Leadership And Development

Pfeiffer University
Charlotte, NC
08-2010

Skills

    Strategic Planning & Execution — Spearheads end-to-end development of enterprise food service programs and amenities frameworks aligned with organizational goals
    Vendor Oversight & Risk Management — Manages vendor compliance protocols, performance tracking, and stakeholder alignment
    Cross-functional Collaboration — Navigates diverse teams and lines of business with clarity, empathy, and structured communication
    Workplace Experience Strategy - Leads creation of innovative workplace environments that support engagement, inclusivity, and cross functional integration
    Operational Efficiency — Identifies process gaps, implements scalable solutions, and maintains quality assurance across service delivery channels
    Leadership & Team Development — Coaches emerging leaders, guides, and onboarding
    Problem Solving & Decision-Making — Applies critical thinking to resolve discrepancies, optimize processes, and deliver measurable outcomes

Timeline

Senior Operations Project Consultant

Bank of America
07.2018 - Current

Enterprise Vendor Manager

Bank of America
09.2012 - 07.2018

Regional Manager

Bank of America
12.2009 - 09.2012

Leadership And Development

Pfeiffer University

Similar Profiles

CREATE PROFILE
Bernice Radaideh