REBECCA SIMPKINS
GRIMESLAND
Summary
I have worked with the public for over fourty years and consider have great customer service skills.
Passionate about promoting lasting customer satisfaction by delivering quality service. and unparalleled support. Proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
CUSTOMER SERVICE REP
CAPITOL CREDIT
10.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
SALES/MANAGER
BADCOCK HOME FURNITURE
02.2010 - 09.2017
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed sales deals using strong negotiation and persuasion skills.
ASSISTANT MANAGER
CAPITOL CREDIT
04.2006 - 11.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Approved personal and auto loans within guidelines
SALES ASSOCIATE/CREDIT MANAGER
CAYTON FURNITURE
06.1997 - 05.2006
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Processed and approved credit for furniture financing
Education
High School Diploma -
WASHINGTON HIGH SCHOOL
WASHINGTON,NC06.1982
Skills
- Account Management
- Multi-Line Telephone Operation
- Administrative and Office Support
- Conflict Resolution
- Money Handling Abilities
- Staff Training
- Calm and Professional Under Pressure
- Microsoft Word
- Customer Service
- Customer Relationship Management
- Retail Sales Customer Service
Timeline
CUSTOMER SERVICE REP
CAPITOL CREDIT
10.2017 - Current
SALES/MANAGER
BADCOCK HOME FURNITURE
02.2010 - 09.2017
ASSISTANT MANAGER
CAPITOL CREDIT
04.2006 - 11.2009
SALES ASSOCIATE/CREDIT MANAGER
CAYTON FURNITURE
06.1997 - 05.2006
High School Diploma -
WASHINGTON HIGH SCHOOL
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