Gordon Rainey
Charlotte
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Concierge/Security Personell
Weatherspoon Security Enterprises
11.2021 - Current
- Serves as first point of contact for guest and clients entering building.
- Assists visitors and customers to provide directions and answer questions.
- Notifies staff of appointment arrivals.
- Assists visitors with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addresses customer inquiries to ensure satisfaction and foster positive service experience.
- Maintaines up-to-date knowledge of business hours and service changes
- Conducts regular tours of facility to detect and deter security threats.
Cafeteria Worker
Charlotte Mecklenburg Schools
03.2020 - 03.2024
- Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
Warehouse Associate
Goodwill Industries
06.2019 - 02.2020
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Customer Service Representative
XOOM Energy
08.2014 - 11.2015
- Kept records of customer interactions by recording details of inquiries, complaints, or comments, as well as actions taken.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Auburn High School
Rockfod ILSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Exceptional communication
- Polite telephone etiquette
- Safety procedures
- Conflict resolution
- Reliable punctuality
Timeline
Concierge/Security Personell
Weatherspoon Security Enterprises
11.2021 - Current
Cafeteria Worker
Charlotte Mecklenburg Schools
03.2020 - 03.2024
Warehouse Associate
Goodwill Industries
06.2019 - 02.2020
Customer Service Representative
XOOM Energy
08.2014 - 11.2015
High School Diploma -
Auburn High School
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