Bastien Gilot
Marshall
Summary
Customer-focused Front of House Team Member with years of experience in every front area. Warm and bubbly individual with great listening skill, work ethic, and the desire to build a great rapport with staff and guests alike.
Overview
15
15
years of professional experience
Work History
FOH Staff Member
Nine Mile Montford
Asheville
07.2010 - 04.2025
- Handled all phone orders with accuracy and efficiency.
- Performed opening and closing procedures according to established guidelines.
- Assisted in setting up and breaking down the restaurant for shifts.
- Greeted customers and provided excellent customer service.
- Delivered guest orders to correct tables or take-out counter.
- Explained menu items, took orders and delivered food courses according to instruction.
- Upheld company standards and values, representing the brand positively.
- Facilitated smooth communication between kitchen staff and front-of-house team.
FOH Manager
Nine Mile Montford
Asheville
04.2013 - 11.2023
- Built strong, respectful employee relationships
- Interviewed, hired and trained new employees.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Master of Arts -
East Tennessee State University
Johnson City, TN12-2007
Skills
- Customer service
- Order management
- Employee training
- Staff scheduling
- Team collaboration
- Communication skills
- Problem-solving aptitude
- Reliability
Reference
- Nathan Ray (owner of Nine Mile) (828) 775-5605
Timeline
FOH Manager
Nine Mile Montford
04.2013 - 11.2023
FOH Staff Member
Nine Mile Montford
07.2010 - 04.2025
Master of Arts -
East Tennessee State University