Barri McCoy
Greensboro
Summary
Dynamic leader with a proven track record at Aramark, adept in staff management and operations optimization. Excels in training and mentoring, enhancing team productivity by fostering a culture of excellence and collaboration. Achieved significant improvements in customer satisfaction through innovative service solutions, showcasing exceptional problem-solving and employee motivation skills.
Overview
38
38
years of professional experience
Work History
Supervisor
US Postal Service Housing Facility
07.1998 - 05.2024
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Developed training programs for enhanced employee performance.
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Baker
Aramark
06.1990 - 01.1991
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Managed display cases to verify freshness and attractiveness of products.
- Cut and shaped dough for pies, rolls and other pastries.
Bakery/Deli Clerk
Fresh Market Inc.
07.1986 - 06.1989
- Ensured a pleasant shopping experience by addressing customer concerns promptly and professionally.
- Implemented creative merchandising ideas for bakery and deli displays to attract customer attention and increase impulse purchases.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery and deli departments.
- Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation, cashier duties, and customer service.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and company policies.
- Collaborated with team members to efficiently complete daily tasks such as stocking shelves, slicing meats, and packaging products.
- Managed inventory levels by conducting regular checks, rotating stock, and minimizing waste in both bakery and deli sections.
- Increased sales by creating visually appealing displays of bakery and deli items.
- Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
- Contributed to a positive work environment through effective communication, teamwork, and a strong commitment to achieving store goals.
- Balanced multiple responsibilities concurrently while maintaining excellent organization skills under pressure during peak hours or busy seasons.
- Adhered to strict quality control measures for all perishable items in the bakery/deli department to maintain freshness standards.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Measured and mixed ingredients accurately to assist in baking process.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Social Work
Guilford Technical Community College
Jamestown, NCSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Schedule development
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
Accomplishments
- Supervised team of 60+ staff members.
Timeline
Supervisor
US Postal Service Housing Facility
07.1998 - 05.2024
Baker
Aramark
06.1990 - 01.1991
Bakery/Deli Clerk
Fresh Market Inc.
07.1986 - 06.1989
Social Work
Guilford Technical Community College
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