Barbara Martin
Roanoke Rapids
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
34
34
years of professional experience
1985
1985
years of post-secondary education
Work History
Store Manager
Claires Stores Inc
1994.02 - 2025.08
- Managed daily operations of store to ensure smooth functioning.
- Supervised team members to maintain high levels of customer service.
- Implemented visual merchandising strategies to enhance product displays.
- Trained new staff on store policies and procedures for effective performance.
- Coordinated inventory management to optimize stock levels and reduce shrinkage.
- Conducted regular staff meetings to communicate goals and address concerns.
- Developed promotional strategies to drive sales and attract customers.
- Ensured compliance with company standards in all operational areas.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Store Manager
Fashionbug
Roanoke Rapids
1991.03 - 1994.02
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees in customer service and sales techniques.
- Ensured merchandise displays adhered to brand standards and visual guidelines.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance overall store performance.
- Implemented promotional strategies to boost product visibility and sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Roanoke Rapids High
Roanoke Rapids, North CarolinaSkills
- Visual merchandising
- Inventory management
- Cash handling
- Staff training
- Customer service
- Sales analysis
- Compliance management
- Promotional strategies
- Operational planning
- Team leadership
- Problem solving
- Effective communication
- Time management
- Decision making
- Training and mentoring
- Product merchandising
- Inventory control
- Talent recruitment
- Sales promotions
- Employee supervision and motivation
- Staff management
- Retail sales techniques
- Goals and performance
- Operational efficiency
- Supply ordering
- Staff supervision
- Bank deposit procedures
- Flexible schedule
- Store displays
- Relationship building and management
- Performance reviews
- Cash management
- Store opening and closing procedures
- Store opening and closing
- Employee engagement
- Performance metrics evaluation
- Store operations
- Delegating work
- Marketing and promotions
- Employee training
Timeline
Store Manager
Claires Stores Inc
1994.02 - 2025.08
Assistant Store Manager
Fashionbug
1991.03 - 1994.02
Roanoke Rapids High