Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Barbara Harris

Charlotte

Summary

Personable Customer Service professional offering over 15 + years of experience resolving account and service concerns for retail, food service, and automotive customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

11
11
years of professional experience

Work History

Crew Leader

Nature's Table Cafe
03.2022 - 08.2025
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Customer Service Agent

Flow Automotive Inc.
08.2018 - 12.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Contacted customers to return routine and general calls promptly.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Sales Associate

Big Lots
03.2022 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier Trainer

Freddy's Frozen Custard & Steakburgers
10.2014 - 07.2018
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Operated POS system to complete various fiscal transactions, including cash, credit and check transactions.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.

Education

Medical Office

Brookstone College Of Business - Charlotte
Greensboro NC

Skills

  • P>Professional telephone demeanor
  • P>Administrative support

Personal Information

Title: Customer Service

Timeline

Crew Leader

Nature's Table Cafe
03.2022 - 08.2025

Sales Associate

Big Lots
03.2022 - 03.2025

Customer Service Agent

Flow Automotive Inc.
08.2018 - 12.2021

Cashier Trainer

Freddy's Frozen Custard & Steakburgers
10.2014 - 07.2018

Medical Office

Brookstone College Of Business - Charlotte

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Barbara Harris