Barbara Gibbs
Charlotte
Summary
Results-driven Revenue Officer with extensive experience in debt management, tax compliance, and customer service. Proven ability to analyze financial data and implement effective strategies, enhancing revenue collection and ensuring regulatory compliance.
Overview
30
30
years of professional experience
Work History
Revenue Officer
Department Of Treasury
12.1989 - 12.2019
- Developed and implemented revenue collection strategies to enhance government funding efficiency.
- Analyzed financial data to ensure compliance with fiscal regulations and identify discrepancies.
- Collaborated with cross-functional teams to improve tax collection processes and optimize workflows.
- Led initiatives to streamline reporting procedures, enhancing accuracy and timeliness of financial disclosures.
- Conducted audits of revenue operations, identifying areas for improvement and implementing corrective actions.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Furnished taxpayer assistance and information to general public.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.
- Collected delinquent federal taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Kept case data and contact information up to date to expedite proceedings.
- Prepared tax returns for individuals and businesses.
- Produced briefs, located records and organized documentation to support court cases.
- Recommended financial solutions in relation to tax implications.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
Education
High School Diploma -
Franklin K. Lane H.S.
New York, NYNo Degree -
Borough of Manhattan Community College
New York (City), NYSkills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Auditing techniques
- Professional telephone demeanor
- Tax compliance
- Tax law
- Researching
- Detailed documentation
- Customer service
- Problem-solving
- Time management
Timeline
Revenue Officer
Department Of Treasury
12.1989 - 12.2019
High School Diploma -
Franklin K. Lane H.S.
No Degree -
Borough of Manhattan Community College