Barbara D. Johnson
Charlotte
Summary
Flexible hard worker ready to learn and contribute to team success. Proven track record in developing effective project plans and conducting feasibility studies to enhance operational efficiency. Committed to driving team success through collaboration, meticulous documentation, and proactive resource management.
Overview
39
39
years of professional experience
Work History
Engineer Technologist I
Duke Energy
Charlotte
02.2019 - Current
- Conducted research to test and analyze feasibility performance of equipment for adding additional load
- Developed work plans for diverse designs to suit required competencies and technical goals of ongoing projects.
- Draft and capture technical schematics for use in project planning and execution.
- Conducts site assessments for planned projects, verifying viability of location choices and illustrating potential obstacles.
- Prepared cost estimates, schedules and project specifications.
- Performed analysis on Design Lite technical designs
- Collaborated with teams to develop project plans and technical specifications.
- Analyzed data to identify operational improvements and efficiencies.
- Documented engineering processes and maintained accurate records for projects.
- Supported project management by coordinating schedules and resources effectively.
- Engaged in safety meetings to promote a culture of workplace safety and awareness.
- Documented all engineering activities according to established procedures.
Engineer Design Associate
Duke Energy
Charlotte
02.2015 - 02.2019
- Developed engineering design assistance processes for engineer project specifications.
- Led training sessions for staff on new technologies and operational procedures.
- Participated in team meetings to discuss project progress updates.
- Documented all engineering activities according to established procedures.
- Developed and implemented engineering strategies to improve production efficiency.
- Facilitated communication between engineering teams and external stakeholders during projects.
Distribution Control Center/ Dispatcher
Duke Energy
Charlotte
01.1991 - 02.2015
- Provide excellent customer service via electronic radio to field performers in the resolution of customer requests and inquiries.
- Coordinated service request responses from customers and field crews to enhance communication and efficiency.
- Communicated real-time updates to stakeholders regarding service outages.
- Managed scheduling for maintenance and emergency response teams.
- Oversaw MWMS, ARCOS and Outage Link management to facilitate effective service delivery.
- Monitored after-hours field activity to ensure safe work practices and conditions for field partners.
- Trained new dispatchers on protocols and software systems used in operations.
Teller Work Leader
Wachovia Bank
Charlotte
01.1987 - 01.1991
- Directed operations of teller staff to ensure optimal service delivery.
- Supervised daily activities to maintain high standards of teller performance.
- Trained and mentored new tellers to enhance team capabilities.
Education
Bachelor of Arts and Science - Education, Business Administration
Queens University of Charlotte
1900 Selwyn Ave05-2007
Skills
- Engineering processes
- Cost estimation
- Design analysis
- Project planning/management
- Resource coordination
- Microsoft PowerPoint
- Microsoft Outlook
- Problem solving
- Verbal communication
- Written communication
- Effective communication
- Presentation skills
- Customer service
- Team leadership
- Process documentation
Honors And Awards
- Duke Energy Service Award
- Duke Energy Outstanding Performance Award, 2006
- Duke Energy Outstanding Performance Award, 2010
Phone Numbers
(704) 919-6341
Volunteer Experience
Crisis Assistance Ministry , Second Harvest Food Bank, and Duke Energy's Annual United Way Golf Tournament
Activities
- Dance (Ballet, Jazz, and Tap)
- Reading (American History and Biographies)
Coursework
- Introduction to Public Speaking
- Writing Composition
- Principles of Management
- Computer Technology
- Curriculum Design
- Principles of Human Resources
Timeline
Engineer Technologist I
Duke Energy
02.2019 - Current
Engineer Design Associate
Duke Energy
02.2015 - 02.2019
Distribution Control Center/ Dispatcher
Duke Energy
01.1991 - 02.2015
Teller Work Leader
Wachovia Bank
01.1987 - 01.1991
Bachelor of Arts and Science - Education, Business Administration
Queens University of Charlotte