Bailey Todd
Matthews
Summary
Server and bartender with extensive expertise in team leadership and customer engagement, over 11 years in dynamic hospitality environments. Demonstrates exceptional time management and conflict resolution skills, ensuring high guest satisfaction and seamless service operations. Committed to fostering positive team dynamics and enhancing customer experiences through innovative sales techniques and attentive service.
Overview
9
9
years of professional experience
Work History
Server
The Rusty Bucket
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender/Supervisor
Fresh Chef Kitchen
01.2021 - 04.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Created specialized cocktail menu, increasing beverage sales and enhancing customer engagement.
Front Desk Receptionist/Claims Specialist
Luxury Auto Body Shop
01.2020 - 03.2023
- Managed insurance claims and front desk operations, coordinating with adjusters to streamline documentation and enhance client satisfaction.
- Provided exceptional customer service by guiding clients through claims procedures and facilitating communication between repair teams and insurers.
- Partnered with insurance providers and body shop technicians to expedite repairs and deliver superior customer experience.
Server
Texas Roadhouse
01.2016 - 07.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
David W. Butler High School
Charlotte, NC06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- High volume dining
- Team collaboration
- Suggestive selling
Timeline
Server
The Rusty Bucket
04.2024 - Current
Server/Bartender/Supervisor
Fresh Chef Kitchen
01.2021 - 04.2024
Front Desk Receptionist/Claims Specialist
Luxury Auto Body Shop
01.2020 - 03.2023
Server
Texas Roadhouse
01.2016 - 07.2019
High School Diploma -
David W. Butler High School
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