Bailey Pumerantz
Rural Hall,North Carolina
Overview
10
10
years of professional experience
Work History
Concierge/Receptionist
Harmony At BrookBerry Farm
05.2023 - Current
- Checked in/Greeted all residents, vendors & visitors to the facility keeping daily detailed records
- Assisted office manager with administration work such as resident filing, maintaining accurate emergency contact information, monitoring security cameras, conducting interviews and performing drug tests
- Kept a neat desk area, answering all phone calls & emails ensuring to forward to the proper recipient
- Worked along with Sales on building cliental, overseeing tours, and orienting new residents to the community
- Fostered relationships with Independent, Assisted Living and Secured Memory residents and families ensuring trust, comfort, and open communication
Senior Customer Care Representative, Outbound Sales & Trusted Advisor
Terminix
02.2022 - Current
- Managed an average of 400 inbound & outbound calls while facilitating texts & emails to customers and management exceeding quota by 20%
- Recognized as #2 Top Seller in the Northern Region, generating over 4 million in revenue
- Handled sensitive data including billing information while properly notating all calls & inputting them into appropriate systems
- Proactively memorized over 50 company products & services to further company profit & improve customer service
- Trained new hires on company used systems (Mission, Quiq, Five9, SalesExec) as well as policies, procedures, & compliance guidelines.
Multimedia Designer/Videographer
Freelance Video Editor
06.2015 - 01.2022
- Built clientele relationships & engaged with all clients to ensure full understanding, high-quality results & on-time deliveries
- Edited various types of videos (Intros, Vlogs, Skits, etc) from a wide range of approximately 30 seconds to 30+ minutes using multiple software including Adobe Premiere Pro, Final Cut Pro, & Davinci
- Created lifelong memories by filming & editing personal events such as weddings, memorials, gender reveals.
Ticket Event Service Liaison & Supervisor of Marketing Research/Sales
Rock the House Tickets
09.2015 - 01.2021
- Spearheaded multi-faceted advertising campaigns that led to a 171% increase in calendar fiscal year ticket sales
- Mediated between customers & venues when a denied entry occurred
- Handled consumer insights from previous attendees to inform of future events which resulted in a 40% increase of yearly sales
- Orchestrated meetings & managed a team for reviewing and producing cost analysis plans when an artist performed multi-city tours
- Lead representative against customer chargeback cases filed in accordance with each credit card company's stated policies.
Hostess/Waitress
East Coast Wings & Grill
04.2014 - 01.2015
- Greeted all guests & escorted customers to their assigned tables seating approximately 300 guests per shift
- Coordinated with waitstaff, kitchen & management to ensure all guests were satisfied with their service
- Established a positive and welcoming environment increasing customer loyalty & achieving employee of the month award
- Gained experience by managing time & effectively multi-tasking in a fast-paced environment
- Maintained a sanitary environment including my work area, flooring, dining tables/seats, & all bathroom facilities
- Swiftly addressed any customer concerns/complaints, escalating it to management only when necessary.
Education
Honors English & Science -
Mount Airy High School
Mount Airy, NC06.2016
Timeline
Concierge/Receptionist
Harmony At BrookBerry Farm
05.2023 - Current
Senior Customer Care Representative, Outbound Sales & Trusted Advisor
Terminix
02.2022 - Current
Ticket Event Service Liaison & Supervisor of Marketing Research/Sales
Rock the House Tickets
09.2015 - 01.2021
Multimedia Designer/Videographer
Freelance Video Editor
06.2015 - 01.2022
Hostess/Waitress
East Coast Wings & Grill
04.2014 - 01.2015
Honors English & Science -
Mount Airy High School
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