Bailey Burrell
Charlotte
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
2
2
years of professional experience
Work History
Flight Attendant
American Airlines
03.2024 - Current
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Front Desk Administrator
Central Iowa Medical Billing
04.2023 - 03.2024
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Front Desk Associate
Genesis Health Clubs
09.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered guest questions and referred to local points of interest
- Used internal software to process reservations, check-ins and check-outs
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Education
Bachelor - Liberal arts: Communication Studies
University of lowa
Iowa City, IA08.2022
Skills
- Communication skills
- Organized
- Problem solving skills
- Strong collaboration and teamwork abilities
- Relationship building
- Ability to multitask
- Exceptional customer service
- Able to positively engage with others
- Hospitality
Timeline
Flight Attendant
American Airlines
03.2024 - Current
Front Desk Administrator
Central Iowa Medical Billing
04.2023 - 03.2024
Front Desk Associate
Genesis Health Clubs
09.2022 - 03.2023
Bachelor - Liberal arts: Communication Studies
University of lowa
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