Bailey Blick
Huntersville
Summary
Motivated professional eager to embrace new challenges and responsibilities. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to train and develop teams to consistently exceed company standards.
Overview
7
7
years of professional experience
Work History
Closing Team Lead
Target
Charlotte
10.2022 - Current
- Managed end-of-day operations, delegating responsibilities to a team of 20, to maintain compliance with store standards and closing protocols.
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Helped lead the store to a #1 ranking in the region by optimizing team performance and aligning with corporate key performance indicators.
- Contributed to improved onboarding outcomes by training new team members to align with company protocols and performance benchmarks.
Fulfilment Expert
Target
Charlotte
06.2021 - 10.2022
- Fulfill eCommerce orders efficiently to ensure on-time delivery.
- Proactively resolve customer questions, issues, and complaints to deliver a superior customer experience.
- Analyzed orders and attentively executed requests to provide accurate service levels.
Shift Leader
Dunkin
Charlotte
07.2020 - 05.2021
- Opening Shift Manager, leading the store opening process, delivering a quality customer experience, and managing a team of three employees
- Consistent 100% customer satisfaction metric based on customer surveys
- Ensure safe working practices for employees and customers
- Maintain accurate inventory levels, mechanising, and ensuring consistent operations
Deli/Produce Associate
Walmart
Concord
01.2020 - 07.2020
- Maintained and arranged produce stock in their favorable positions and areas of the store for optimal sales
- Sliced meat and cheese to order, ensuring accuracy and customer satisfaction
- Cleaned and maintained equipment in order to ensure compliance with safety regulations
Shift Leader
Firehouse Subs
Huntersville
03.2018 - 12.2019
- Promoted to Shift Leader after 9 months
- Monitored and proactively managed labor hours to stay within target range of staffed employees per profit hours
- Performed closing operations including deposit slips, cash register reset, and lock-up of store
- Supervised up to 5 crew members and assigned tasks as needed
- Resolved Customer Complaints
Crew Member
- Worked the cash register, greeting customers, taking orders, and handling payment
- Cross- trained in other stations to provide team support as necessary
Education
High School Diploma -
Hopewell High School
Huntersville, NC05.2018
Skills
- CPR/AED Certified
- Wave certified
- Pallet Stacker certified
- Food Safety certified
- Staff Training and Development
- Customer Experience Management
- Store Opening and Closing Procedures
- Key performance indicators, tracking, and achievements
- Team communication
- Scheduling and Labor Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Closing Team Lead
Target
10.2022 - Current
Fulfilment Expert
Target
06.2021 - 10.2022
Shift Leader
Dunkin
07.2020 - 05.2021
Deli/Produce Associate
Walmart
01.2020 - 07.2020
Shift Leader
Firehouse Subs
03.2018 - 12.2019
Crew Member
High School Diploma -
Hopewell High School
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