Amiah Sturdavant
Creedmoor
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
6
6
years of professional experience
Work History
Online Personal Grocery Shopper
Walmart
05.2023 - Current
- Collaborated with various grocery stores to optimize and streamline the delivery process as a dedicated grocery shopper
- Implemented effective communication channels and established strong relationships with store personnel to ensure timely and accurate deliveries, contributing to enhanced customer satisfaction and service efficiency
- Worked productively with customers to meet order requirements and service expectations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Online Grocery Personal Shopper/Team Leader
Food Lion
06.2020 - 02.2022
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Trained new team members by relaying information on company procedures and safety requirements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Office Assistant
Durham School of the Arts
08.2018 - 03.2020
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Demonstrated leadership skills in managing projects from concept to completion.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
High School Diploma -
Durham School of The Arts
Durham, NC06.2020
Skills
- Strong verbal and written communication
- Conflict resolution-oriented
- Computer Skills: Microsoft Word, Excel, PowerPoint, SmartSheet, Adobe Acrobat, Maestro Care, Google Docs, Slides, Powerpoint, Spreadsheet, and Excel
- Data entry skills
- Planning and Organization
- Store maintenance
- Health and safety compliance
- Customer Relations
- Payment Processing
- Market Trends Analysis
- Online Order Processing
Timeline
Online Personal Grocery Shopper
Walmart
05.2023 - Current
Online Grocery Personal Shopper/Team Leader
Food Lion
06.2020 - 02.2022
Office Assistant
Durham School of the Arts
08.2018 - 03.2020
High School Diploma -
Durham School of The Arts
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