Azim Mulani
Cary
Summary
Accomplished leader in data analysis and reporting with 19 years of experience managing teams and delivering insights. Successfully supports over 1,000 HR and learning requests quarterly, earning recognition for enhancing user experience and maintaining data integrity in high-stakes environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Computer Systems Analyst
Zensar Technologies
RTP
04.2022 - Current
- Analyzed client requirements and delivered data for audits, surveys, and analysis.
- Expertise of systems like Workday, Oracle, VBA Access, and advanced excel used for the project.
- Managed client requirements, coordinated teams, delivered reports, and enhanced domain expertise.
- Continuous interaction with stakeholder and providing end to end support.
- Provided end-to-end HR and Learning reporting support to stakeholders, focusing on improving customer experience.
- Managed and safeguarded access to highly confidential and restricted information to ensure data security.
- We cater 1000+ HR and Learning requests received from throughout Cisco every quarter.
- Received recognition as 'Team Leader of Quarter – 2H FY23' at Zensar Technologies.
- Received recognition from the client legal team for supporting critical requirements and delivering a strong user experience.
Technical Lead
Zensar Technologies
Pune
01.2015 - 03.2022
- Reporting and Dashboard creations in Tableau, Workday, Excel using databases like Oracle, SQL and MS Access.
- Conducted requirement gathering and feasibility studies, producing comprehensive documentation to guide project development.
- Analysis of requirements for new report / dashboard and impact analysis.
- Designing detailed flow diagrams and architecture flow setup.
- Deep level analysis, bug fixes for good user experience.
- Ensured timely project delivery by adhering to deadlines and effectively addressing issues as they arose.
- Identified primary information sources to establish a single point of truth.
- Facilitated communication between onsite and offshore teams to enhance collaboration.
- Implementation of new Initiatives & ideas.
- Identified and managed cross-functional team dependencies, facilitating collaboration and alignment across stakeholders.
- Performing testing of the enhancements suggested along with their impact analysis.
- Provide production support for the deployed project till it is stabilized.
- Received recognition as Team Leader of Quarter – 2H FY19 from Zensar Technologies.
- Received recognition from the client legal team for supporting critical requirements and enhancing user experience.
Process Specialist
Infosys BPO
Pune
01.2012 - 01.2015
- Project involved financial reporting & dash boarding for P&G (Retail organization) for overall regions.
- Ensured accuracy of reports and dashboards through meticulous validation processes.
- Developed the first automated validation tab for the project in 2012.
- It involved technologies like Spotfire, SQL server, Excel & VBA to perform the task.
- Analyze and identify best suit resource, skills, technology to complete the project.
- Designed and executed critical path scheduling for project management.
- Root cause analysis and change management.
- Identified areas for improvement and designed reusable tools/software to enhance efficiency.
- Liaison between client and different teams.
- Received Star Award for exceptional performance in October 2013.
Senior Associate
Convergys
Pune
03.2011 - 12.2011
- Managed customer inquiries as the first point of contact, ensuring issues were addressed on the initial call.
- Addressed customer concerns as the first point of contact and referred specific issues to the relevant department.
- Followed up on customer issues, providing timely updates on resolution status to enhance satisfaction.
- Resolved issues related to balance deductions and service activations, ensuring accurate information was provided.
- Delivered assistance to customers through effective communication and problem-solving.
- Assisted Orange telecom users with inquiries, ensuring effective resolution of queries.
- Provided customers with information on new deals that were available and on how to save money.
- Recognized as Best Improving Agent for outstanding contributions in June 2012.
- Achieved Best Agent Rock Star Award for exceptional service in July 2012.
Senior Associate
Wipro BPO
Pune
11.2006 - 02.2011
- Managed stores delivery for BT (British Telecommunication) for UK region.
- Managed client reporting and tracked end-to-end store deliveries.
- Resolved departmental queries about orders and coordinated timely store deliveries.
- Liaison between suppliers and BT department and end users.
- Designed tool in Access VBA to automate order processing.
- Automated tracker in Access to save data into a single database to save time and effort.
- Prepared live dashboard with Excel as front end and Access used as backend.
- This was used to track live status of orders and agents' TAT.
- Provided training and mentorship to new associates to enhance their performance and integration into the team.
- Ensured timely and accurate product deliveries to users.
Education
B.E - Computer Science & Engineering
RIT College of Engineering
Sakhrale, Maharashtra, India01-2005
HSC - Science
Jr. College of Science, Arts & Commerce
Rahimatpur, Maharashtra, India01-2000
SSC -
KSD Shanbaugh Vidyalaya
Satara, India01-1998
Skills
- Data Analysis
- Business Analysis
- Reporting
- Dashboard Designing
- Workday Reporting
- Tableau
- MicroStrategy
- Spot fire
- Microsoft Office
- VBA
- Oracle
- SQL
- MS Access
- Data Analysis & Designing
- Team Management
- Client Management
Certification
Scrum Master
Awards
- Team Lead of Quarter, 08/2023
- Team Lead of Quarter, 08/2019
Core Competencies
Data Analysis, Business Analysis, Reporting, Dashboard Designing, Workday Reporting, Tableau, MicroStrategy, Spotfire, Microsoft Office, VBA, Oracle, SQL, MS Access
Timeline
Computer Systems Analyst
Zensar Technologies
04.2022 - Current
Technical Lead
Zensar Technologies
01.2015 - 03.2022
Process Specialist
Infosys BPO
01.2012 - 01.2015
Senior Associate
Convergys
03.2011 - 12.2011
Senior Associate
Wipro BPO
11.2006 - 02.2011
B.E - Computer Science & Engineering
RIT College of Engineering
HSC - Science
Jr. College of Science, Arts & Commerce
SSC -
KSD Shanbaugh Vidyalaya