Azaz Asghar
Huntersville
Summary
Dynamic Automotive Sales Consultant with proven success at Classic Volkswagen, leveraging strong negotiation skills and resilience under pressure to drive sales and enhance customer satisfaction. Recognized for developing effective sales strategies and building lasting relationships, resulting in increased repeat business and referrals. Adaptable team player committed to continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Automotive Sales Consultant
Classic Volkswagen
03.2023 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Used in-store system to locate inventory and place special orders for customers.
Business Analysis & Solutions
Wells Fargo
04.2022 - 02.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
Store Manager
7-eleven
06.2015 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Business Administration - Management Information Systems
University of North Carolina At Charlotte
Charlotte, NC12-2021
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to change
- Sales process optimization
- Social media proficiency
- Sales strategy development
- Performance tracking
- Closing techniques mastery
- Brand representation
- Vehicle financing options
- Customer service
- Friendly and enthusiastic
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Limited Working
Timeline
Automotive Sales Consultant
Classic Volkswagen
03.2023 - Current
Business Analysis & Solutions
Wells Fargo
04.2022 - 02.2023
Store Manager
7-eleven
06.2015 - 12.2021
Bachelor of Business Administration - Management Information Systems
University of North Carolina At Charlotte
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