A’zaviah James

- Summer Employment Opportunity

• Manage 200+ cases
• Staying in constant communication with members
• Updating cases with each check in
• Assessed needs of each client and recommended appropriate services and resources.
• Making outbound / Answering inbound calls from members
• Monitored case progress for timely completion and compliance with applicable regulations.

• Assisting head teachers with creating / formatting lesson plans, presenting instruction to students, etc
• Promoting positive behaviors while creating a secure learning space
• Capacity to support students with diverse learning styles and needs
• Supporting the implementation of Individual Education Plans (IEPs) for students with learning impairments

• Provide clerical and functional support for events held at the student center
• Provide courteous and professional service during events
• Receive and execute layout of events
• Consistently lifts 20-30 lbs
• Complete event setups within specified time frames
• On-call for assistance as needed with additions or removal of prior set-ups

• Retained product, service, and company policy knowledge to serve as a resource for customers
• Built and maintained effective relationships with coworkers and management for team success
• Open and close store, delivered bank drop-offs, and checked in vendors when needed
• Maintained organized and clean work area
• Arranged merchandise with signage and appeal to encourage customer sales
• Greet and assist customers with questions, payments, returns and exchanges
• Operated POS Systems and trained other sales associates in set-up for key positions

• Assist customers gain information on locating, sending, or tracking packages in transit
• Listened and transcribed reports on lost or stolen packages
• Handled 4-5 inbound calls within an hour