Azania Merl
Winston-Salem
Summary
Dynamic professional with a proven track record at Phoenix Academy, excelling in classroom management and data analysis. Successfully designed individualized education plans and enhanced student engagement, fostering a collaborative environment. Adept at staff training and relationship building, driving measurable improvements in student outcomes and team productivity.
Overview
5
5
years of professional experience
Work History
Special Education Teacher
Phoenix Academy
High Point
01.2026 - Current
- Designed individualized education plans for diverse student needs.
- Implemented instructional strategies to enhance student engagement and learning.
- Collaborated with parents and staff to support student development.
- Developed and delivered specialized curriculum materials for various abilities.
- Fostered a positive classroom environment promoting respect and inclusion.
Operations Manager
Key Autism Services
Winston-Salem
10.2024 - Current
- Enhanced operational efficiency through data-driven process refinement and SOP implementation.
- Boosted team productivity and reduced costs while ensuring compliance with industry standards.
- Streamlined workflows, leading to substantial improvements in service delivery and team performance.
- Fostered a collaborative team environment, promoting open communication and shared goals to boost morale and productivity.
- Developed a training program for staff, enhancing skill sets and reducing onboarding time for new hires, resulting in substantial growth.
Lead Registered Behavior Technician
A Bridge to Achievement
Winston-Salem
01.2023 - 01.2024
- Guided behavioral interventions, achieving client-specific goals through adaptive strategies.
- Built and maintained professional relationships, enhancing client trust and communication.
- Analyzed feedback to refine techniques, ensuring effective and empathetic client interactions.
- Implemented individualized behavior intervention plans, leading to measurable improvements in client behavior and overall progress.
Registered Behavior Technician
ABS Kids
Kernersville
01.2022 - 01.2023
- Delivered targeted interventions to enhance client communication and social skills.
- Collaborated with multidisciplinary teams to optimize program quality and engagement.
- Analyzed data to strategically adjust approaches, achieving measurable improvements.
- Trained staff to elevate program standards, fostering a supportive learning environment.
Business Customer Service Specialist
AT&T
Greensboro
01.2021 - 01.2022
- Customer success specialist skilled in driving outcomes through data-driven analysis and personalized service strategies.
- Effectively resolved complex client issues and used behavioral data to implement targeted interventions.
- Managed a high volume of client cases and collaborated with multidisciplinary teams to ensure service excellence and efficiency.
Education
Master of Science - Applied Behavior Analysis
Capella University
Minneota, MNBA - Psychology
Unc Greensboro
Greensboro, NCSkills
- Classroom management
- Data analysis
- Staff training
- Conflict resolution
- Relationship building
- Assessment strategies
- MS office proficient
Timeline
Special Education Teacher
Phoenix Academy
01.2026 - Current
Operations Manager
Key Autism Services
10.2024 - Current
Lead Registered Behavior Technician
A Bridge to Achievement
01.2023 - 01.2024
Registered Behavior Technician
ABS Kids
01.2022 - 01.2023
Business Customer Service Specialist
AT&T
01.2021 - 01.2022
Master of Science - Applied Behavior Analysis
Capella University
BA - Psychology
Unc Greensboro