Aysiah Hankins
Wilmington,NC
Summary
Detail-oriented cash handler with strong customer service skills. Proven ability to ensure efficient workflow while creating positive customer experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Wendy's
Lillington, NC
11.2025 - 06.2026
- Ensured efficient workflow, handled money, and took inventory of store products.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Cashier
Wendy's
Lillington, NC
11.2022 - 11.2025
- Processed customer orders and handled cash and electronic transactions while ensuring a positive and welcoming customer experience.
- Completed annual cleaning tasks.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the work area, ensuring compliance with health and safety standards.
- Assisted in training new cashiers on register operations and store policies to improve team performance.
- Greeted customers entering the store and responded promptly to customer needs.
Ice Cream Server
Holy Cow Ice Cream Bar
Linden, NC
03.2022 - 10.2022
- Took customers' orders and served ice cream and related products in a fast-paced, customer-focused environment.
- Assisted with inventory management, tracking stock levels, and minimizing waste through efficient practices.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Education
Associate of Applied Science - Architectural Drafting
Fayetteville Technical Community College
Fayetteville, NC05-2025
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Labor and food cost control
Timeline
Shift Supervisor
Wendy's
11.2025 - 06.2026
Cashier
Wendy's
11.2022 - 11.2025
Ice Cream Server
Holy Cow Ice Cream Bar
03.2022 - 10.2022
Associate of Applied Science - Architectural Drafting
Fayetteville Technical Community College