Ayanna Montgomery
Charlotte
Summary
Healthcare professional with comprehensive training in phlebotomy and patient interaction. Proven ability to perform venipunctures and manage specimen collections accurately. Known for effective teamwork and adaptability in fast-paced environments. Possesses excellent communication skills and compassionate approach to patient care.
Overview
7
7
years of professional experience
Work History
Online Casino Dealer
Evolution
Southfield, MI
08.2023 - 12.2025
- Delivered clear, professional service to a wide audience under time-sensitive conditions.
- Maintained accuracy and composure while multitasking with digital systems.
- Adapted quickly to new tools and procedures while upholding quality standards.
- Maintained high levels of customer service, fostering positive player experiences and engagement.
- Dealt cards for various casino games, ensuring compliance with rules and regulations.
Customer Ambassador
Coca-Cola Consolidated
Charlotte, NC
11.2021 - 08.2023
- Acted as primary point of contact for clients, resolving service issues with empathy and efficiency.
- Documented cases using Salesforce CRM and ensured timely follow-up for customer needs.
- Partnered with cross-functional teams to improve workflows and strengthen client relationships.
- Developed and executed promotional strategies to drive product awareness and consumer interaction.
- Cultivated strong relationships with key stakeholders to enhance brand loyalty and community engagement.
Certified Nursing Assistant (CNA)
Well Spring Retirement Community
Greensboro, NC
11.2018 - 03.2021
- Provided compassionate care to residents, assisting with daily living activities and mobility.
- Maintained accurate patient records and reported condition changes to nursing staff.
- Built trust with patients and families through attentive and respectful communication.
- Administered daily personal care and hygiene assistance to residents, ensuring comfort and dignity.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
Education
High School Diploma -
North Mecklenburg High School
Charlotte, NC06-2017
Associate of Applied Science - Sonography
Cleveland Community College
Shelby, NC05-2030
Phlebotomy - Phlebotomist
Carolina School of Phlebotomy
Charlotte, NC06-2026
Skills
- Patient care
- Strong mathematical skills
- Venipuncture
- Speech clarity
- Adaptability to change
- Data entry
- Customer service
- Critical thinking
Timeline
Online Casino Dealer
Evolution
08.2023 - 12.2025
Customer Ambassador
Coca-Cola Consolidated
11.2021 - 08.2023
Certified Nursing Assistant (CNA)
Well Spring Retirement Community
11.2018 - 03.2021
High School Diploma -
North Mecklenburg High School
Associate of Applied Science - Sonography
Cleveland Community College
Phlebotomy - Phlebotomist
Carolina School of Phlebotomy
Key Qualifications
- 5+ years of combined healthcare support and customer service experience
- Skilled in documentation with attention to detail
- Strong communicator with the ability to connect with patients, families, and clinical staff
- Knowledge of HIPAA compliance and maintaining confidential records
- Adept at managing multiple priorities in fast-paced service settings