Ayanna Harris
Durham,NC
Summary
Understanding Customer Care Executive with over 20 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. A professional with a background in quality assurance, data entry, and call center operations. Skilled in inspiring customer loyalty and enhancing the overall customer experience. Excellent communication, problem-solving, and teamwork abilities.
Overview
12
12
years of professional experience
Work History
FEMA Tier 2 Specialized Agent/DV Agent
Maximus
07.2024 - Current
- Provide assistance to FEMA callers, responding to inquiries about disaster relief and support options, while ensuring accurate and clear documentation of each interaction in the call center database.
- Maintain strict adherence to data privacy protocols and protected sensitive information in compliance with government regulations, safeguarding personal and confidential data during all customer interactions.
- Managed approximately 30 incoming calls per 8-hour shift
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer Care Processing
Strawbridge Studios
02.2019 - 07.2024
- Conduct thorough inspections of school photographs to detect and rectify imperfections.
- Ensure accuracy in customer orders and manage timely dispatch of orders.
- Streamlined operations and prioritized tasks, increasing productivity in my department by 10%.
Cashier/Customer Service
Food Lion
06.2015 - 07.2016
- Greeted and assisted customers in a friendly and courteous manner.
- Handled approximately 100 cash transactions and processed credit/debit card payments accurately per day.
- Managed incoming phone calls efficiently while attending to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Call Center Representative-Collections
Sallie Mae
04.2013 - 02.2014
- Managed high volumes of incoming calls efficiently, assisting customers with billing and payment inquiries.
- Documented call specifics and outcomes, clarified information, and identified customer needs effectively.
- Managed a steady stream of approximately 20-25 calls per shift.
Education
Bachelor's Degree (In Progress) - Finance
Southern New Hampshire University
Durham, NC05.2024
Bachelor's - Consumer and Family Financial Services
Ashford University
Durham, NC01.2019
Associates - Psychology
University of Phoenix
Indianapolis, IN01.2010
Skills
- Customer service expertise
- Client interaction proficiency
- Strong organizational abilities
- Detail-oriented data management
- Documentation And Reporting
- Detailed call records
- Regulatory adherence
- Strong focus on accuracy
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
FEMA Tier 2 Specialized Agent/DV Agent
Maximus
07.2024 - Current
Customer Care Processing
Strawbridge Studios
02.2019 - 07.2024
Cashier/Customer Service
Food Lion
06.2015 - 07.2016
Customer Service Call Center Representative-Collections
Sallie Mae
04.2013 - 02.2014
Bachelor's - Consumer and Family Financial Services
Ashford University
Associates - Psychology
University of Phoenix
Bachelor's Degree (In Progress) - Finance
Southern New Hampshire University
Similar Profiles
Jahzarra GibsonJahzarra Gibson
Call Center Representative at MaximusCall Center Representative at Maximus
ANGEL D. HOLMESANGEL D. HOLMES
Supervisor- Billing at MaximusSupervisor- Billing at Maximus
Talisha D. Gomez RentasTalisha D. Gomez Rentas
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Andres Daniel GarciaAndres Daniel Garcia
Technical Customer Support Specialist at Aerospace Marketing GroupTechnical Customer Support Specialist at Aerospace Marketing Group
Charles Haskew Smith IVCharles Haskew Smith IV
Nursing Assistant at Duke University Hospital Surgical/Trauma ICUNursing Assistant at Duke University Hospital Surgical/Trauma ICU