Ayanna Gibbs
Charlotte
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server / Bottle Service Waitress
1501 S. Mint
04.2021 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server / Bottle Service Waitress
Fantasy Lounge
03.2019 - 04.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Served food and beverages promptly with focused attention to customer needs.
Server
Hooters
02.2018 - 03.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06.2010
Skills
- Table Setting
- Food Running
- Table Bussing
- Order Delivery Practices
- Guest Engagement
- Customer Service
- Order Management
- Cash Handling
- Menu Presentation
- Food Sales and Promotion
- Point of Sale Operation
- Suggestive Selling
References
Available Upon Request
Timeline
Server / Bottle Service Waitress
1501 S. Mint
04.2021 - 12.2023
Server / Bottle Service Waitress
Fantasy Lounge
03.2019 - 04.2021
Server
Hooters
02.2018 - 03.2019
High School Diploma -
Tampa Bay Tech High School
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